Using the ISD Service Portal (Remedyforce)

The video guides on this page explains how to use the ISD Service Portal (Remedyforce) and how to create and review tickets.

The ISD Service Portal allows you to submit issues or service requests to the ISD IT Services. You can also use the portal to check the status of any outstanding requests.

Access the ISD Service Portal

This guide is aimed at...

• Students
• Staff
• IT Administrators
• SLMS staff
• Visitors
• Researchers

Before you start...

You will need a computer connected to the internet

Instructions

Video guides

• Common service requests (MP4, 9.8MB, 3:30)

• How to review existing tickets (MP4, 8.2MB, 1:39)

• How to create a new ticket (MP4, 11.8MB, 4:14)  

Related guides & other info

Customising the accessibility options in Remedyforce (PDF)

Help & Support

For further help and assistance you will need to contact the IT Services.