Information Services Division


Using the ISD Service Portal (Remedyforce)

The video guides on this page explains how to use the ISD Service Portal (Remedyforce) and how to create and review tickets.

The ISD Service Portal allows you to submit issues or service requests to the ISD IT Services. You can also use the portal to check the status of any outstanding requests.

Access the ISD Service Portal

This guide is aimed at...

  • Students
  • Staff
  • IT Administrators
  • SLMS staff
  • Visitors
  • Researchers

Before you start...

You will need a computer connected to the internet


Video guides

Related guides & other info

Customising the accessibility options in Remedyforce (PDF)

Help & Support

For further help and assistance you will need to contact the IT Services.


We are continually improving our website. Please provide any feedback using the feedback form.

Please note: This form is only to provide feedback. If you require IT support please contact the IT Services Help desk. We can only respond to UCL email addresses.

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