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Managing guest accounts on UCLGuest Wi-Fi

The purpose of this document is to provide authorised sponsors with instructions on how to manage previously created guest accounts for the UCLGuest wireless service.

The UCLGuest wireless service provides guests and visitors to UCL with temporary access to the wireless network UCLGuest for connection to the internet.

This guide is aimed at...

  • Staff (sponsoring visitors to UCL)

Before you start...

  • You should be an authorised sponsor of Guest accounts i.e. Room Bookings, Departmental Administrator, Departmental Computer Representative or other authorised person.
  • You will need a valid UCL user ID and password
  • Access to a computer connected to the UCL network
  • You must have created the relevant guest accounts already

Please Note: The programme Onavo is known to prevent access to the UCLGuest Service. Onavo compresses data over 3G by proxying everything to a remote server.

Please uninstall this software before attempting to connect.

Instructions

Access the Guest Manager

Open a web browser and enter the following address in the address bar: UCL Guest Manager.

This will take you to the login page of the Guest Manager, enter your username and password and click the Login button.

Guest manager log in screen…

Fig 1 - Guest manager log in screen

You will then be taken to the Getting Started page

Getting started screen…

Fig 2 - Getting Started screen

Managing single accounts

From the Getting Started page click the Report and manage your guest accounts link from the main screen or click Report & Manage Guests from the Account Management section of the navigation pane on the left side of the screen.

This will take you to the Report and Manage Guests screen
 

Report and Manage Guests screen…


Fig 3 - Report and Manage Guests screen

By default The Report & Manage Guests page displays all the Guest accounts created
under your username that are currently active or are due to become active.

You can narrow or expand the type of accounts shown by clicking on the Advanced
Search>>
button and entering the criteria you wish to search by. You can then click the Run button to see the new list of accounts.

Report and Manage Guests: Advanced search screen


Fig 4 - Report and Manage Guests: Advanced search screen

If you are part of Room Bookings you can also display all the accounts created by anyone else in Room Bookings either by removing your username from the Created By: field and entering another’s username which will display all the accounts created by that person or leaving the field blank which will show you all accounts created by anyone in Room Bookings.

You can edit a Guest account by clicking on the paper and pencil symbol in the right hand column. You can change all aspects of the user account except the username, the start and end dates cannot be changed if those dates have already passed.
You can print a Guest account by clicking on the printer symbol in the right hand column, or by clicking on the Username for the Guest account and clicking on the Print Account button.

You can e-mail a Guest account to the Guests e-mail address by clicking on the mail symbol in the right hand column, or by clicking on the Username for the Guest account and clicking on the Email Account button.

Print, email or download individual guest details…

Fig 9 - Edit, print or email individual guest details

Managing multiple guest accounts

Once created Guest accounts can be viewed, edited, printed or e-mailed.

From the Getting Started page click the Manage batches of guest accounts you have created link from the main screen or click Manage Guest Batches from the Account Management section of the navigation pane on the left side of the screen.

Manage Guest batches screen…

Fig 10 - Manage Guest Batches screen

Select the batch of Guest accounts that you wish to manage, this will then display all the Guest accounts in that batch. At the top of the page are buttons that allow you print all the accounts, e-mail the accounts to their respective Guests or download the guest account details as a spreadsheet.

Multiple account details screen…

Fig 11 - Multiple account details screen

You can edit a Guest account by clicking on the paper and pencil symbol in the right hand column. You can change all aspects of the user account except the username, the start and end dates cannot be changed if those dates have already passed.

You can print a Guest account by clicking on the printer symbol in the right hand column, or by clicking on the Username for the Guest account and clicking on the Print Account button.

You can e-mail a Guest account to the Guests e-mail address by clicking on the mail
symbol in the right hand column, or by clicking on the Username for the Guest account and clicking on the Email Account button.

Print, email or download individual guest details…

Fig 12 - Edit, print or email individual guest details

Related guides & other info

Help & Support

For further help and assistance you will need to contact the IT Services.

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