How to use a VOIP (Voice Over Internet Protocol) desk phone

Use Extension Mobility to log in to your phone by entering your UserID and PIN.

1) Press the Applications button.

2) Using the Navigation Bar to scroll down, use the button in the centre of the bar to select Extension Mobility.

3) Enter your UserID (Your UCL User Name e.g. ccaaano)

4) Scroll down and enter your PIN (12345)

5) Press the Submit soft-key*.

Do Not Hit the submit button immediately after entering the UserID. Please enter the user id and navigate down (using the Green down Navigate Button) to the PIN then enter PIN and then click submit.

At first login you will be asked to change your PIN.

To dial, lift the handset and enter a number. Or:

a) Press the Line 1 button (your extension).

b) Press the New Call soft-key*.

c) Press the Speaker button.

d) Press the Headset button.

Internal Call: 5 digit extensions

External Call: Please prefix ‘9’ followed by 10 digit Number. Example- ‘9020XXXXXXX’

To transfer a call to another extension:

1. Press the Transfer button.
2. Enter the extension number required.
3. Speak privately with the dialled party.
4. Press the Transfer button again to connect the third party.

If there is no reply or the number is busy.

1. Press the Cancel soft-key.*
2. Press the Resume soft-key* to return to the caller.

New message indicators:

• A solid red light on your handset.
• A stutter dial tone on the line (if enabled).
• A message waiting icon.

To listen to messages, press the Messages button and follow the voice prompts. Alternatively press the Line button next to the voicemail icon, followed by the Messages button.

To place a call on hold:

1. Press the Hold button.
2. Press the Resume soft-key* or the flashing green Line button to return to the caller.

To forward incoming calls to an alternate extension:

1. Press the Fwd All soft-key*.
2. Enter the phone number to which calls are to be forwarded. For calls to go directly to Voice Mail, press the Messages button.
3. To cancel call forwarding, press the Fwd Off soft-key*.

If your extension is part of a group (if enabled), a call ‘pick-up’ can be performed by:

When Your Phone displays the incoming call to the Group / Other Person

Lift the handset and Press the More or Pick-Up soft-key*,

Then Press the Answer soft-key* to accept the call.

To view your Call History.

1. Press the Applications button.
2. Select Call History.
3. Select All Lines or the line that you want to view.
4. To filter the call history, press the Missed soft-key*.

To dial, scroll to a call and press the Select button in the Navigation pad, or the Call soft-key*.

To view details for a call, highlight the call and press these soft-keys*: More > Details.

Parking a call allows the call to paused (parked) at one phone and retrieved at another. During a call:

1. Press the Park soft-key*.
2. Note the ‘Park Number’ displayed on the screen, and hang up.
3. To retrieve at any other phone, lift the handset and enter the ‘park number’. You will be reconnected to the call.

Note: If the call is not retrieved within a specified time it will revert to the phone that parked it.

1.  Press the Contacts button and select a Personal/Corporate Directory.

2.  Enter search criteria and press the Search soft-key*.

3.  Select the listing and press the Call soft-key*.

To create ad-hoc conference calls on the phone. The conference is initialized whilst on a call as follows:

1. Press the Conference button.
2. Dial the extension of the 3rd party you would like join the conference.
3. Press the Conference button to introduce the 3rd party into Conference.
4. To bring in additional parties repeat steps 1 – 3.

An incoming call can be answered whilst another call is already underway, putting the first call on hold automatically:

1. Call waiting tone or indicator light on the handset rest.
2. Press the Swap soft-key*.
3. Press the Answer soft-key*.
4. Press Swap then Resume to return to the original call.

You can manage your phone via a web page including the configuration of call forwarding and the programming of speed dials.

To access your personal User Web Page from an internet Browser:

1. Go to https://10.112.5.10/ccmuser
2. Log on using your UserID and Password
3. Use the drop down User Options list to manage your handset features.