Every member of UCL will have a digital experience which meets their needs simply and efficiently, enabling UCL's research, learning and teaching activities to flourish and be world leading in a rapidly evolving digital world.
In early 2016 we carried out a staff and student IT survey. Thank you to everyone who took the time to respond. Since then, we’ve been working hard to improve our services in response to your feedback. Here’s a sample of things we’ve been up to.
Information about our organisational structure and Leadership team.
An introduction to our services.
New projects being developed in ISD and how we manage them.
The governance structures in place for our activities with details and papers for their committees.
ISD uses a standard recognised framework for IT service management called ITIL.
UCL staff and students now have access to Gartner online resources. Gartner provide a broad range of valuable IT related research, analysis and opinion which can be used to inform and enhance planning, decision making and measurement needs.
Our location and map.