Information Services Division


About ISD

Information Services Division (ISD) is the primary provider of IT services to UCL. We work with all parts of the university – academic, research and professional and support services.
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UCL Digital Masterplan

Every member of UCL will have a digital experience which meets their needs simply and efficiently, enabling UCL's research, learning and teaching activities to flourish and be world leading in a rapidly evolving digital world.

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You Said, We Did

In response to staff and student feedback, here are some of the improvements we’ve made recently, or that are coming soon. Please keep the feedback coming so we know where to focus our improvements.

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Working in ISD

Find out more about working in UCL's IT services department, the benefits available and our staff stories about why they chose UCL.

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ISD feedback

If you would like to provide any feedback on ISD and the services we provide please contact us.

Who we are

Information about our organisational structure and Leadership team.

What we do

An introduction to our services.

Projects and developments

New projects being developed in ISD and how we manage them.


The governance structures in place for our activities with details and papers for their committees.

IT Service Management

ISD uses a standard recognised framework for IT service management called ITIL.

Discover Gartner - world class IT research and advice

UCL staff and students now have access to Gartner online resources. Gartner provide a broad range of valuable IT related research, analysis and opinion which can be used to inform and enhance planning, decision making and measurement needs.

Find us

Our location and map.