Information Services Division


About ISD

Information Services Division (ISD) is the primary provider of IT services to UCL. We work with all parts of the university – academic, research and professional and support services.
UCL Digital Masterplan…

UCL Digital Masterplan

Every member of UCL will have a digital experience which meets their needs simply and efficiently, enabling UCL's research, learning and teaching activities to flourish and be world leading in a rapidly evolving digital world.

You Said, We Did…

You Said, We Did

In early 2016 we carried out a staff and student IT survey. Thank you to everyone who took the time to respond. Since then, we’ve been working hard to improve our services in response to your feedback. Here’s a sample of things we’ve been up to.

Who we are

Information about our organisational structure and Leadership team.

What we do

An introduction to our services.

Projects and developments

New projects being developed in ISD and how we manage them.


The governance structures in place for our activities with details and papers for their committees.

IT Service Management

ISD uses a standard recognised framework for IT service management called ITIL.

Discover Gartner - world class IT research and advice

UCL staff and students now have access to Gartner online resources. Gartner provide a broad range of valuable IT related research, analysis and opinion which can be used to inform and enhance planning, decision making and measurement needs.

Find us

Our location and map.