UCL Human Resources


External resources

Below is a small directory of external support services that are free to use and have expertise in specific areas we frequently get asked about by colleagues. If you feel we have missed something, please email us and we can look at adding your suggestion.

Can’t find what you’re looking for?  

Hub for Hope is a signposting website offering information about your local support resources. Search by your postcode and category to find a local service.  

Crisis support   

If you or anyone is in immediate danger of hurting themselves or others:   

    Call a helpline 

    Samaritans  - call 116 123 - free phone, 24/7   

    Samaritans Walk-in service - 46 Marshall Street, London W1F 9BF - 9:00 – 21:00

    SANEline - 0300 304 7000 - 16.30 –22.30, every day   

    Shout Crisis Text Line - free, 24/7 - Text "SHOUT" to 85258   

    Hopeline (Under 35s only) - Call 0800 068 41 41 – 9am to midnight every day 

    Campaign Against Living Miserably (CALM)  

    • 0800 58 58 58 – 5pm to midnight, every day   
    • Webchat  - 5pm to midnight, every day   

     Keeping yourself safe   

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    Bereavement support  

    Bereavement support sessions for teams/individuals  

    Facilitated by Wellbeing Consultant and Coach, Bernadette Davies. Sessions can be virtual or face to face. Costs vary according to numbers of participants and method of delivery. Please email Berni directly for a quote.  

    External support


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    Face to face support for those who feel suicidal    

    • James Place - access up to 6 to 8 face to face therapeutic sessions for men who are feeling suicidal.   
    • The Listening Place - face to face listening support for those who feel life is no longer worth living. Support is offered on a fortnightly basis for 3 months.   
    • Maytree Respite centre - a 4-night, 5 day stay for people who are feeling suicidal.    

    See further guidance on how to respond to and support someone you're worried about on our Supporting Colleagues page.

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    Workplace support 

    • Acas - free service for all UL citizens. Speak to and get impartial advice on workplace rights, rules and best practice.   
    • Citizens Advice Bureau - access this free service, they have a wealth of information on work-related matters.  

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    Emotional and mental health support 

    • Talking Therapies - evidence based service, available if you are experiencing anxiety and/or depression. You can self-refer or speak to your GP to access this service.   
    • Mind advice lines - provide confidential mental health information services around types of mental distress, where to get help, drug treatments, alternative therapies and advocacy.  
    • Rethink Mental Illness Advice Line - call 0300 5000 927 (9.30am - 4pm Monday to Friday). Get expert advice and information on mental health problems. Available to carers,  health professionals, employers and staff. 
    • Saneline - call 0300 304 7000 (4:30pm-10:30pm every day). Access specialist emotional support, guidance and information. Available to friends, families and colleagues of those with mental health conditions.

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    Financial advice and guidance 

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    Learn about mental health conditions 

    Learn about different mental health conditions and how to best support yourself and your colleagues here.

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    Mental health service directories  

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