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We aim to respond to all emails and requests with a timely and proactive response.
| Contacting us | Response time | Exceptions |
|---|---|---|
| Telephone calls | Within 24 hours | Non urgent, unplanned or planned absences |
| Within 24 hours | Holding reply where more information is required |
| Services | Timescale | Exceptions |
|---|---|---|
| Certificate of Sponsorship | Currently under review | |
| Contracts for new employees | Sent by email to prospective employee within five working days of receipt of all required information | Dependant on department and financial approval and right to work information |
| Contractual changes | Month of change | Providing submitted and approved by published deadline |
| Course joining instructions | Issued no later than two weeks before the course start date | |
| Disclosure and Barring Certificate | Currently under review | |
| Grading reviews | Within two working days of receipt | |
| Holiday immunisations | Within 10 working days | |
| Letters | Within five working days of receipt of approval and all required paperwork | Holding reply where more information is required |
| OHA fitness to work appointments | Within 10 working days of receipt of the referral form | |
| Payslips | Available online by pay day | Typically one to two days prior to pay day |
| Posting an Advert | Within five working days for initial placement | |
| Pre-placement/pre-employment health screening | Within two working days of receipt | Providing all information is provided including PO and sign off |
| Work-related immunisations (including travel) | Within five working days | Urgent requests will try to be accommodated |
We continually review our service standards and adjust these where we feel appropriate.