UCL Human Resources


HR Community of Practice project — Manager's Toolkit

The aim of our project is to empower colleagues to be great line managers and ensure policies are clearly understood by all and consistently applied. 

Project leaders
Ben Webb

Ben Webb
Manager’s Toolkit lead and Deputy Institute Manager and Human Resources Lead, Institute of Epidemiology & Health Care

I started my HR career at UCL in 2009 and throughout my career at UCL I have expanded my skills and knowledge through learning from the different departments and colleagues I have worked with. The main focus of my roles at UCL have been as a HR generalist and also administration management within a departmental setting, these have included, Cancer Institute, Wolfson Institute for Biomedical Research, Political Science and Institute of Epidemiology and Public Health and also in 2016/17 I was on secondment within the UCL HR Policy team.

Specialist areas of HR: Recruitment and Induction, HR management, Employee Relations, performance management.

Sharron Alexander

Sharron Alexander
Manager’s Toolkit lead and HR Business Partner, UCL HR

I started working for UCL in September 2013  following a 16 year HR career in the NHS working for five acute London NHS Trusts, which came in handy supporting the Faculty of Medical Sciences!  I have a relatively generalist background of providing advice and guidance to managers and staff on non-routine employment related issues. More recently my role is now responsible for developing and implementing local strategies for attraction, retention, engagement and the development of people in line with my Faculty’s people strategies. 

Specialist areas of HR: HR Management, employee relations, performance management, HR policy.

Project members

Helen Brown, Ameeta Deol, Alison Forbes, Sarah Lawson, Liz Milner, Hayah Nawaz (former members Belinda Fullelove and Yvonne Olivier).

Outline of proposed project

We're proposing to create a confidence-inspiring, meaningful and accessible Manager’s Toolkit. This will primarily be for all people managers, but it will also be accessible to all staff for transparency and themed as follows: You as a manager, Recruitment and induction, Managing your staff, Transition and exit.

The Toolkit will be web-based, with a variety of interactive learning aids, which will require regular updating, a feedback or comments facility and a ‘news feed’ to highlight relevant changes.

MilestoneCompleted by
Send managers’ survey6 April 2018
Shape content of Toolkit16 June 2018
Hold focus groups31 June 2018
Finalise Toolkit31 December 2018
Measures of success
Measure of successMethod of assessment
Reduction in ER cases across UCLCurrent HRBP database, or MyHR
Performance management statisticsCurrent HRBP database, or MyHR
Reduction in staff turnoverWorkforce Reporting and Analytics
Staff Survey resultsPositive responses on “employee engagement”, “my job”, “how are you managed?”