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HR Community of Practice project — Meaningful Management

The project aims to develop clarity around career paths for staff in professional services across UCL aligned with the core behaviours framework. The objective is to give specific information and direction on UCL’s expectations of managers in relation to core policies to highlight the importance of good management and add value to the manager role.

Project leaders

Carole Booth


Carole Booth
Meaningful Management lead and HR Manager, Institute for Clinical Trials and Methodology

I have spent most of my HR career within Financial Services, working in a variety of roles such as HRBP, project management and development advisor, including time spent abroad in Europe and US. I joined UCL in summer 2017 within the Institute of Clinical Trials and Methodology.

Specialist areas of HR: Change management (organisational design, culture, terms & conditions, appraisals), HR project management.

Denise Huggan


Denise Huggan
Meaningful Management lead and Staffing Manager, Division of Biosciences

I started working for UCL in September 2007 in a HR generalist role. I expanded my skills and expertise by moving within various HR roles within central HR providing advice and guidance to managers and staff on non-routine related issues and departmental setting within the Cancer Institute and Division of Biosciences providing comprehensive administration management service.  My most recent role is within the Division of Biosciences having oversight of staffing affairs at both strategic and operational level.

Specialist areas of HR: HR Management, employee relations, sickness absence, TUPE Transfer, Recruitment and Induction.

Project members

Sharon Brown, Sydonnie Hyman, Siobhan Mosseveld, Nikoleta Pappa, Hawa Rahim, Anna Snowman, Laura Tomson, Emma Whitmore

Outline of proposed project
  • Initial event.
  • Recommended monthly activity plan for people managers to support their development.
  • Follow up event to embed learning.

The events would be supported by an interactive portal and toolkit (see separate project: Managers Toolkit).

MilestonesCompleted by
Set up & Diagnosis: Invitation to join the project group31 May 2018
Data gathering & Planning: Qualitative Research, Secondary Research & Benchmarking30 September 2018
Design & Test: Investigate suppliers, technology, content & costings31 December 2018
Implementation: Rollout to pilot group30 April 2019
Review and embed31 October 2019
Measures of success
Success measureMethod of assessment
Successful delivery of the pilot.Positive feedback from participants and their line managers.
More highly engaged and motivated employees.Staff survey – an increasing trend in engagement scores.
More effective and better-equipped people managers.Improving trends from staff surveys; reduction in sickness absence, grievance, disciplinaries and reduction in tribunal costs; reduced stress levels within teams where managers have attended training/ briefings.
Positive feedback from participants.Post-event feedback gathered.