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Effective and Efficient Tools For Evidence-Based Management of the National Health Service
This project examines the impact of introducing a User-Centred Design (UCD) approach in a company operating in a dynamic and complex work domain. The aim is to explore their impact beyond just improving the user interface and experience. This includes their influence on the status of UCD within the business and among project stakeholders.
This study uses an action research approach along with design and evaluation methods from ‘Usability Engineering.’ The results reveal both the challenges and opportunities created by rapid changes in the business environment. They also contribute solutions to address these challenges. The methods used also offer more benefits, such as supporting customer relations and introducing UCD ideas to those outside of product development.