Our aspiration is to have agile processes that are simple to use and deliver the right results first time; that are efficient and effective; and that limit the burdens of administration on our staff.
In a large, complex, devolved institution with many stakeholders, this is a challenging set of aspirations.
In order to be able to meet them, we will need to ensure that we are investing appropriately in IT, and that our mechanisms for institutional planning enable us to direct resources to meet new or increasing demands as a result of changes in activity or growth in volume.
Image credit: Mat Wright Photography
Next key enabler