Comments, Questions and Suggestions

Please help us to continually improve and develop our services by giving us feedback. Our responses will be displayed below. We also welcome book suggestions. We aim to carry out surveys every other year; the last one was in January 2014 and you can see the full results on our surveys page.

You can give us feedback:

  • in person
  • by email: neurolibrary@ucl.ac.uk
  • by phone: internal 84144 / external 020 7829 8709 or 020 3448 4709
  • on our You say/We say noticeboard in the foyer
  • by post: Queen Square Library, 23 Queen Square, London, WC1N 3BG, UK (internal box no.74)

Your recent comments

Here are some of the compliments we have received recently in our comments book. Please see our surveys page for further comments.

Questions from this survey (and our responses) are further down this page.

Library comments book:

  • Wonderful being shown around the Library and the facilities that you have here. Particularly impressed by the easy switch between the Queen Square Library and UCLH computers. Loved the water fountain too….Very well thought through”. Doctor
  • “One of the most well-organised libraries I have ever visited. Very pleasant environment. Staff are very helpful”. Doctor.
  • “Best study room UCL offers. Love the comfy chairs as well! Huge desk, internet connection, your own privacy and space. It’s perfect. And all the books you need nearby!”
  • “very helpful staff. Good selection of resources” – OT
  • “Thank you for a fantastic tour and introduction from a truly enthusiastic and valuable librarian” MRes student.
  • "I have been coming to this library for 4 years and have never encountered the level of support and service offered here elsewhere. Keep up the good work!" Research postgrad.
  • "Been revising in this library over the last month and having such lovely staff and aircon really made a difference". MSc students.

Your Questions

You Say We Say

1. Could we have 'Refresher' days where library staff run through services and lunchtime training sessions?

We have been piloting both of these since March 2014
2.Please improve access to Eduroam Eduroam is now available throughout the Library
3. I can’t find Explore on the Queen Square Library website Explore is now linked on the Queen Square Library home page
4.The range of electronic books seems limited We encourage all our users to let us know if there is a resource that the library does not currently offer, giving details of the specific title(s). It is not always possible for us to purchase access immediately, if the cost of the resource is high, but we maintain a 'wishlist' of all requests received

5. Extend your opening hours

Unfortunately, extending library opening hours is not currently feasible due to the absence of a security presence at 23 Queen Square and within current library staffing levels. We will continue to monitor and review the situation. Registered library users can also use all the UCL libraries, some of which have longer opening hours

6.I'd like more computers with MS Office software

Library computers are for access to library resources. They cannot be used for MS Office because UCL’s licence does not allow for access by non-UCL users

Page last modified on 30 dec 14 15:38


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Queen Square Library, incorporating the Queen Square Archive and Museum.
UCL Institute of Neurology & The National Hospital for Neurology and Neurosurgery
1st Floor, 23 Queen Square, London WC1N 3BG, UK | Tel: 020 3448 4709 x84144 | neurolibrary@ucl.ac.uk
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