Comments & Suggestions

Queen Square Library

Comments & Suggestions

General Feedback

Please help us to continually improve and develop our services by giving us feedback. You can contact us by:
email: neurolibrary@ucl.ac.uk
telephone: internal 84144 / external 020 7829 8709 or 020 3448 4709
post: Queen Square Library, UCL Institute of Neurology & the National Hospital, London, WC1N 3BG, UK
internal post: box no.74

Book suggestions

We also welcome your suggestions for additions to library stock.

User Survey

The 2011 Queen Square Library User survey was conducted in September 2011 to gain an insight in to what users think about the Queen Square Library. The results of the survey can be found on our Surveys page at www.ucl.ac.uk/ion/library/survey

Comments & Questions

Please add your comments & questions to the noticeboard in the foyer. Alternatively, email us at neurolibrary@ucl.ac.uk . Our responses will be displayed below and also on the library totem.

1. Could we have an out-of-hours drop box please?	1. A drop-box has now been installed in the Library foyer and can be used to return books before the Library opens at 9.00am. During Library opening hours (9.00am - 7.00pm) all book returns should be handed to the member of staff at the Issue Desk.
2. Is it possible to have a colour photocopier?	2. We looked into this in some detail and unfortunately it was not economically viable
3. Please label the journal display unit so we can put the journals back in the correct slot.	3. Good idea – this has been done.
4. Is it possible to have coat pegs in the WCs?	4. Good idea - coat pegs have now been installed in the WCs.
5. Does the library have recycling facilities ?	5. Yes and we encourage our readers to recycle as much as possible. Please see notices above the waste bins for details of what can and cannot be recycled.
6. Do you sell stationery?	6. No, but please ask to borrow basic items like staplers. There are also shops selling stationery nearby.
7. How do I connect to the wifi network	7. Wifi is available to university staff and students using the eduroam network. UCL members can log in using their UCL username and password. Library visitors from other HE institutions can use edoroam providing their home institution is already participating in the scheme. See Computers in the Library for more details. Connection instructions are also available at the Information Desk.
8. Why are some books only available to borrow for 7 days?	8. So that very popular books can be borrowed by as many people as possible. Please let us know if you have trouble getting hold of any books.
9. In the two current periodical revolving stands, only one side of one stand appears to have labels of the journal name - it may be useful to have labels in others, to ensure journals are put back perfectly.	9. From time to time the journal display units need to be re-labelled and unfortunately we were in the process of re-labelling the stands during your visit. Both of the journal display units are now up to date and fully labelled.
10. Is it possible to have a few more copies of the Queen Square textbook?	10. Yes - we have bought two extra copies and these are now available on the library shelves.
11. Please display a list of journal issues recently received.	11. A list of journals recently received is now being displayed in the library foyer. A list is also available on the library website - see www.ucl.ac.uk/ion/library/journals/latest If you would like to receive a weekly email bulletin of journals received in the last seven days please contact the library.
12. Could 'Nature' be reinstated?	12. 'Nature' is currently available online and is accessible by all library users who use our PCs. Any changes to our print journal subscriptions (both acquisitions and cancellations) are approved by the Library Committee. If you would like us to make a formal case to the Committee to have 'Nature' reinstated then please let us know, although because of budget constraints this would usually be at the expense of another title.
13. Please provide a water cooler/tap water.	13. Unfortunately there is nowhere in the Library that is suitable for the plumbing installation required for a water fountain. Library users are welcome to bring their own drinks in to the Library, although drinks should not be consumed when using Library PCs.