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The 1-Stop Shop model of Assistive Product Service Provision is a pilot that aims to trial the Norwegian model of delivery for Assistive Technology (AT). This model of delivery is literally one ‘shop,’ a unified and integrated provision system model in which assistive products (i.e. including products for vision, hearing, mobility, cognition and self-care) can be accessed from a community level up. Models of service provision such as this are important as they provide better overall outcomes for the management of disability given their integrative nature, making it easier to access assistive products and information and support relating to their use for those who need it.
In collaboration with the Ministry of Health and partners, in-country piloting of 1-stop shop model is taking place in both Tajikistan and Tanzania. The pilot includes the procurement of assistive products, training of the relevant workforce, the establishment of referral mechanisms and other related activities.
Support the development of the 1-Stop Shop Model of Assistive Product Service Provision
To contribute to WHO’s work on the development and implementation of a 1-Stop Shop model of assistive product service provision, the team support two main activities. The first of which is the development of a comprehensive Monitoring, Evaluation and Learning (MEL) framework and supporting data collection tools to collect lessons learned. The second activity is to support the implementation of two 1-Stop Shop pilots in Tajikistan and Tanzania to test the unified provision system model through the procurement of assistive products, training of the relevant workforce, the establishment of referral mechanisms and other related activities.
Outputs and Publications
- Monitoring, Evaluation and Learning (MEL) Framework (Coming soon)
- Lessons Learned Report (Coming soon)
Researchers involved
- Vicki Austin
- Naomi Thompson
Inclusion of Informal Sector in AT Policy and Programmes
The team draws on their expertise in the informal sector to ensure it is considered in AT policy and programme planning and implementation. The team’s work connects to Phase 2 of the Build Capacity and Participation project focused on learning from and building the capacity of existing community-led activities in informal settlements. By scoping community-led solutions to AT, researching community-led practices, and developing mechanisms for the amplification of the views of AT users to inform assistive technology policy.
Outputs and Publications
Researchers involved
- Dr Julian Walker
- Vicki Austin
- Dr Sylwia Frankowska-Takhari