ONLINE USER REGISTRATION
UCL - London's Global University
Online User Registration - Frequently Asked Questions
You should use Online User Registration at two different stages during your association with UCL:

When you apply for a programme at UCL:Use OUR to register your personal email address and set a password for it. These credentials allow you to access a small number of online services at UCL prior to receiving an unconditional firm offer.


When you are offered a place at UCL and you accept it: Use OUR to collect your UCL userid and set a password for it. You can then use these credentials to access online services at UCL.


NOTE: Once you have collected your UCL userid and set a password for it, you no longer need to use your personal email address to access online services at UCL. You should always use your UCL userid and password to access online services at UCL.

You can use your personal email address and password to apply for accommodation in one of the halls of residences. You will be notified by UCL of all other services that you can access using your personal email address and password as and when you become eligible to use them.
You can use your UCL userid and password to access Portico, the UCL Student Information Service, and pre-enrol at UCL. To do so, go to: https://www.ucl.ac.uk/portico once you have set your password. On your first day at UCL, you will be given a list of all other services that you can access using your UCL userid.
Your Student Number is quoted on all communications that UCL sends you.

NOTE: You cannot use your UCAS ID to register with OUR.

The password must be a minimum of 7 characters and a maximum of 8 characters long. Additionally, it must contain at least 3 of the following:
  • Lowercase characters
  • Uppercase characters
  • Number
  • Special characters from this set % ^ * ( ) + - = ; , ? / & [ ] { }

Additionally, make sure that the password that you choose:
  • Does not contain your firstname or surname
  • Is not based on a dictionary word or a proper name
You can go to https://www.ucl.ac.uk/our/regForm.do and fill in the form. Your UCL userid will be shown to you on the screen. You must note it down.
To reset the password for your personal email address, you can use the 'My Credentials' section in the Online User Registration application.

To reset the password for your UCL userid, you can use the tools available here: https://myaccount.ucl.ac.uk/. If you are not registered for MyAccount you will need to contact the ISD Service Desk: www.ucl.ac.uk/isd/common/servicedesk.
Ensure that you are using the correct Student Number. It is quoted in all communications sent by UCL. If your date of birth needs to be corrected, please contact the Portico Services team on portico-services@ucl.ac.uk.
Email the ISD Service Desk (servicedesk@ucl.ac.uk) quoting your Student Number, date of birth, previously registered email address and new email address.
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