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Resolving conflict

This course is for staff who want to learn practical skills to informally prevent, manage and resolve workplace conflict.

There are two versions of this course: one for those that lead and manage staff, and another for those with no management responsibility. When booking, please ensure you select the version that is most relevant to your role.

Overview

Conflict occurs in every organisation, yet many staff do not know how to handle it. Without the confidence and skills to address issues informally and at an early stage, conflicts are often avoided and left to fester and grow, leading to lower levels of performance and morale. By equipping staff with the skills to effectively manage conflict, organisations will save significant time, energy and money. This course will give staff a deeper understanding of conflict, and provide them with practical tools to identify, manage and resolve conflict at an early stage. 

Learning outcomes

This session will help you to:

  • examine and understand the difference between destructive and constructive workplace conflict
  • explore divergent conflict management styles, and how these influence decision-making processes
  • practice key communication skills that help to de-escalate conflict situations
  • understand the various warning signs and triggers of conflict and how to nip these in the bud
  • understand workplace conflict, and how cultural differences may lead to divergent needs
  • learn the skills necessary to effectively resolve organisational conflict, including how to have “difficult” conversations, where to have these conversations, and how to give “difficult” feedback
  • develop key strategies and confidence in managing everyday workplace conflicts
  • effectively manage organisational conflict, in order to create a healthier and more productive work environment

This course supports your development in line with the UCL Core Behaviours Framework.

Intended audience

This course is for staff who want to learn practical skills to informally prevent, manage and resolve workplace conflict.