Access

As a world-class University, we are committed to making our spaces and events accessible.

We strongly believe in equality within the built environment and that begins with what happens in our building. Improvements are continuously being made to the accessibility of our spaces and events.

If you would like to give us feedback or comment on our accessibility, send us an email on: hereeast-reception@ucl.ac.uk or call us on: 020 3108 6655

Opening times

Monday - Friday: 7:30 - 22:00

Saturday - Sunday: 9:30 - 17:30

If you have any questions regarding access to Here East please contact hereeast-reception@ucl.ac.uk.

Entrance

• Our main entrance is facing out on to the Here East business park and has a large orange ‘B’ to the left of the main doors and a set of wooden UCL letters to the right of the door.
• There are two sets of double doors – both open towards the outside of the building.
• We have a wheelchair accessible button to the right hand side of the entrance which automatically opens the main front door outwards.
• This takes you to our main reception desk, which is to your left on entry.

Assistance 

If you need help or advice when planning your visit, please call 020 3108 6655 (Mon-Fri 09:00 – 17:00) 

Wheelchairs 

All our spaces are wheelchair accessible. All our venues have seating for wheelchair users and other people with different access needs.

Please tell us your access requirements before you visit, so we can recommend the most suitable space for you. 

Public transport

• Overground (Hackney Wick)
  Please turn right out of the new Hackney Wick station entrance and follow the path around to the right. Follow signs to the Copper Box and you will walk up stairs or use the lift to cross the bridge over the canal. Turn left at the end towards UCL at Here East. It is approx. 7-10 minute walk
• Underground (Stratford)
• Bus 388 will drop you off at Here East a 1-2 minute walk from UCL at Here East

Shuttle bus

Changes in how to get to HereEast

• If you are intending to travel to HereEast and you intend to use the ‘free of charge’ Shuttle Bus service, you will require a digital ticket to journey between HereEast and Stratford Underground or Stratford International stations.

Background

• Since the service launched in 2017, the number of tenants on campus has grown and the uptake in shuttle usage has substantially increased. To better manage the service, the HereEast team will be introducing a new digital ticketing system to ensure that it continues to meet the needs tenants. 
• The system will also track journeys and provide better insights into shuttle operations whilst enhancing the passenger experience by gathering data. 

How do I use the service?

• The Shuttle Bus will continue to be ‘free of charge to use’ by UCL students, staff, contractors and guests but you will need to be registered to use the service and verify their identity through the HereEast Shuttle App. 
• We will be pre-registering all known 2024-25 student cohorts and staff who are based predominately at HereEast, and they will receive email during week commencing 10 February 2025 asking them to register their details and setup an account. 
• Once you have confirmed your details you will then be asked to provide a selfie and photo of you UCL ID pass to verify your identity to ensure valid use of the service.

How will the digital ticket work?

• By registering and verifying your identity, you will be able to access a QR code within the App which can then be scanned on boarding the Shuttle Bus which will be your ticket the journey. 
• The app will also provide access to real-time shuttle bus tracking and timetable that includes live departure times, as well as a feature showing how busy each shuttle is. 

What if I am not normally based at HereEast but use the service?

• Current UCL students that wish to use the service but have not received an email to register, will need to contact their course administrator to ask to be registered.
• Existing UCL staff and contractors should email hereeast-reception@ucl.ac.uk to request to be registered.

I am hosting an event or expecting visitors/guests?

• Guest tickets can be made available by their host, if they are a current UCL member of staff, who will need to advise on dates and expected guest numbers for appropriate arrangements to be made.
• More information on how to do this will follow in due course, in the interim if you are expecting guests and wish to request for tickets to be available please email hereeast-reception@ucl.ac.uk 

What happens if I wish to use the service without registering?

• Passengers without an authorised ticket, i.e. non-Here East users, will be required to pay £1.50 per journey (contactless payment).

More information

• The HereEast team have provided some additional information about the upcoming change and some answers to frequently asked questions.

• Here East Shuttle FAQ's

  Here East Shuttle FAQ's

• Here East Shuttle Flyer

  Here East Shuttle Flyer
• If you still have questions about the service or have problems, please email shuttle@hereeast.com 

Useful links

• More information on how to get to HereEast
• Download the HereEast Shuttle Bus App 

Dropping off

Parking at UCL Here East

All day parking is available at Westfield, Stratford. There is a free shuttle bus service which runs regularly to the Here East site. 

Sign language 

If you require a BSL interpreter for an event, please contact us by email (hereeast-reception@ucl.ac.uk) at least a week in advance.

Assistance dogs 

Assistance dogs may be taken into the school.

Hearing facility 

There is an induction loop in all of our main event spaces. You can use this by adjusting your hearing aid to the ‘T’ setting. 

Food and drink

There are a number of cafes/restaurants/bars located on site near the UCL building. 

Lifts

If you require the use of the lift, please contact UCL Here East reception. 

We have lift access to the first floor, which can be accessed through the BT Sport building next door. Staff on the front desk can direct and assist you.

The two 20-person lifts have wide automatic doors, tactile buttons and voice announcements. They open on to the landing and the UCL at Here East building can be accessed to the right through The Bartlett Real Estate Institute.

Toilets

There is at least one accessible toilet on each level of UCL at Here East, including an accessible shower on the ground floor. Our accessible toilets are left-hand transfer and the toilet doors have a handle that opens outwards.

Our ground floor accessible toilet is Radar key operated. A spare key is held at reception.