UCL Department of Geography


James Frederick Green

Research Title

Labour Control in the Service Sector: A Hybrid Ethnographic Investigation into the Social Actors of a Public House in London

More about Julia


  • MSc Social Research, Goldsmiths, University of London
  • BA (Hons) Sociology, University of Hull
  • Green, J. F. (2021). Smashing Backdoors in and the Wandering Eye: An Introduction to Bartenders’ Experiences with Unwanted Sexual Attention while Working in the UK. Feminist Criminology. doi:10.1177/15570851211001922
  • Green, J. F. (2022). ‘. . . It Makes Me Want to Shut Down, Cover Up’: Female Bartenders’ Use of Emotional Labour While Receiving Unwanted Sexual Attention at a Public House. Sociological Research Online. https://doi.org/10.1177/13607804221091573
Research Interests

This project concentrates on the precarious nature of low-paid employment for those who work in the service sector in London, specifically within a public house (pub). With the existence and employment in this sphere burdened with uncertainty, instability, and insecurity, I endeavour to provide a detailed account of the workers’ experiences with, for example, their job requirements and entitlements, and managerial (and customer) expectations and control mechanisms.

I will be engaging with criminological, sociological, and geographical literature and investigating through a hybrid ethnographic (observant participation and participant observation) lens with (and as) bartenders and cleaners. I have constructed aims for this project: to understand what extent, and in what ways, precarity alters understandings of exploitation and emotional labour; to understand the aspects of labour control that define contemporary hospitality spaces; to be able to translate into text the labour relations between customers, the workforce and managers, forms of labour exploitation (that will lead to adding to the continuum), and the labour regime(s) implemented by management; to understand the perspective of other workers through my carnal positioning; to identify the characteristics of employment and know who works in what role and why; acknowledge the power dynamics between the tripartite (customers, managers, general workers); and to realise the precarious nature that working in a pub inhibits.