National Consortium for Languages Education (NCLE) website accessibility statement

This accessibility statement applies to the National Consortium for Languages Education (NCLE) website

The National Consortium for Languages Education (NCLE) website (https://ncle-language-hubs.ucl.ac.uk/) is run by University College London (UCL). It is designed in line with recognised good practice, and training in creating accessible content is provided to all site owners and editors. We want as many people as possible to be able to use this website, which means that you should be able to:

  • change colours, contrast levels and fonts.
  • zoom in up to 300% without the text spilling off the screen.
  • navigate the website using just a keyboard.
  • navigate the website using speech recognition software.
  • listen to most of the website using a screen reader.

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of issues we currently know about in the non-accessible content section of this statement.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the service.
  • If you find an accessibility problem not listed on this statement.
  • If you have positive feedback on the accessibility considerations made. 

When you contact the NCLE Professional Services Team there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply. We aim to respond to all contacts within 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Read tips on contacting organisations about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

University College London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so. 

Sitewide issues

At increased level of zoom the main navigation is presented as a three-line burger menu. This is not fully keyboard navigable particularly drop-down content (accordion menu items) which cannot be fully activated with keyboard controls alone. This fails WCAG 2.1.1 Keyboard (A). 

Focus order of drop-down content (accordion menu items) is not clearly sequential. This fails WCAG 2.4.3 Focus order (A). 

Drop down content (accordion menu items) can be navigated without clear visual focus. This fails WCAG 2.4.11 Focus not obscured (AA). 

Across the site the expanded or collapsed nature of dropdowns is not clearly presented to screen reader users. This fails WCAG 1.3.1 Info and Relationships (A). 

On screen text is presented in some videos that is not communicated in any alternative e.g. non-visual way. This fails WCAG 1.2.1 Audio-only and video-only (A). 

Page specific issues 

Home page 
The MFLPR2016 PDF (Portable Document Format) document is not accessible. 

Language Hubs 
The additional information modal that informs list items contains links that are not keyboard accessible. This fails WCAG 2.1.1 Keyboard (A). 
The heading structure of the map and associated list, although correct hierarchically, does not aid navigation. This fails WCAG 1.3.1 Info and Relationships (A). 

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently working on fixing these essential documents or replacing them with accessible html web pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd of September 2020. This content is also exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts, as necessary.

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Third-party content

Our websites contain third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:

  • links to non-UCL websites
  • content/functionality on our website
  • content hosted on other websites, such as social media sites
  • documents which are sent to us and uploaded, or comments left on pages by members of the public

To help accessibility compliance across the sector, University College London supports searchBOX, a centralised, independent directory of third-party accessibility information. 

searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem. 

Users can access third-party accessibility statements using the free searchBOX Finder service

UCL encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory. 

Our testing processes

We selected a prioritised sample of UCL websites based on their usage, criticality to the user experience and how representative they were of other pages using similar templates or covering related processes. 

For third-party applications we have sourced accessibility statements from suppliers directly (wherever possible) and added these to searchBOX (a centralised, independent directory of third-party accessibility information) and documented this in our accessibility statements.

What we’re doing to improve accessibility

UCL has created a Digital Accessibility Policy to help us embed accessible by design approaches to our own development as well as externally procured digital systems and we are actively engaged in processes to assess and prioritise remediation of existing systems.

In addition, accessibility is at the heart of our new Design System that will underpin all future digital system development. 

Preparation of this accessibility statement

This statement was prepared on 12 January 2024. This website was last tested on 10 January 2024. The test was carried out by UCL.