Bartlett Web-To-Print accessibility statement

This accessibility statement applies to the UCL Bartlett Web-To-Print application.

Bartlett Web-To-Print, is a UCL and Skyline application. The application consists of 3 different web interfaces all built on the same theme - This accessibility statement covers the web-to-print services and not the payment service. 

We want as many people as possible to be able to use this website, which means that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to most of the website using a screen reader

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made. 

When you contact Bartlett Web-To-Print Services Team, if there is a process in place to acknowledge your contact, you will receive an email stating who is dealing with your query. This response should also outline an potential timescales by which you can expect a reply.

We aim to respond to all contacts within 3-5 working days.

Reporting accessibility problems with this website

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG (Web Content Accessibility Guidelines) 2.2 AA standards.

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us.

Read tips on contacting organisation about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility 

University College London is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

We believe this website to be fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

Non-accessible content

We know that there are known dificulities with this service and as such, if you need to use this site but cannot due to an accessibility issue, then please do contact the team who help you place an order contact Bartlett Web-To-Print Services Team

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

From 150% zoom the page starts to introduce horizontal and vertical scroll bars. Information is off the screen and not readable.  This fails WCAG 1.4.10 Reflow (AA).

There is a focus order issue as you move through the main list on each page. This fails WCAG: 2.4.3 Focus order (A), and WCAG 1.3.2 Meaningful Sequence (A).

Upload Page

On the upload page, there is an edit field and button that do not work correctly. The edit box is not available, but the button is, but the user does not know they are on this. Once the button is pressed an open dialogue box appears. WCAG 1.3.5 Identify Input Purpose (AA), WCAG 1.3.1 Info and Relationships (A).

Once a file has been uploaded to the site, there is a remove link option that just reads remove. You do not have any indication of the file this is associated to which is confusing. This fails WCAG 1.3.1 Info and Relationships (A)

There is a list of available files for upload from the upload area, once this is opened focus is not always moved to this box, it is very hard to navigate, and does not allow the user to move through the complete list. This fails WCAG: 1.3.2 Meaningful Sequence (A), WCAG 1.3.1 Info and Relationships (A) and WCAG 2.4.3 Focus order (A).

 At the bottom of the upload page, there is a table that has been formatted poorly. blank cells are used as seperators which is confusing for users. This fails WCAG 1.3.1 Info and Relationships (A).

Orders Page

This page shows the user the orders they have created inside a table.the table is poorly designed and contains blank cells as seperators, and does not read well for screen reader users. If there are many orders in the table the user would have to navigate a lot of fields with the same named elements in, which again is confusing for the end user. This fails WCAG 1.3.1 Info and Relationships (A) and WCAG 2.4.4 Link Purpose (In Context) (A). 

Libraries page

The Libraries page shows a thumbnail picture of the photos uploaded and allows the user to order a print. This page has a number of issues including Colour conttrast, Language of page, Image names, labels, and link names.

There are also Heading and Reflow issues as noted perviously.

Ordering a Print page

Site wide issues again occur on this page. Other issues are listed below.

A keyboard only user would not be able to select the paper type from the ordering page as this is not keyboard accessible. Their journey stops here. This fails WCAG: 2.1.1 Keyboard (A).

The order page has several stages a user moves through until they confirm there order. The page this occurs on does not indication which stage you are on other than a visual stage progress, this is not spoken for screen reader users. This Fails WCAG: 2.4.2 Page titled (A).

The form elements on the ordering pages are not labelled correctly. This fails WCAG: 3.3.2 Labels or Instructions (A).

Basket Page

There is a date picker box on this page that cannot be used. This fails WCAG: 1.3.5 Identify Input Purpose (AA).

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Third-party content

Our websites may contain third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:

  • links to non-UCL websites
  • content/functionality on our website
  • content hosted on other websites, such as social media sites.

To help accessibility compliance across the sector, University College London supports searchBOX, a centralised, independent directory of third-party accessibility information. 

searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem. 

Users can access third-party accessibility statements using the free searchBOX Finder service. 

University College London encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory. 

Our testing processes

We tested the website using a combination of manual and automated checks alongside the developer. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.

Preparation of this accessibility statement

This statement was prepared on 8 March 2024. It was last reviewed on 8 March 2024. This application was last tested on 8 March 2024. The test was carried out by UCL Digital Accessibility.

What we’re doing to improve accessibility

University College London (UCL) are working to fix or provide alternatives for all issues that we are made aware of and as identified by our periodic internal testing and auditing processes.