Assertiveness and dealing with conflict
Publication date: Jul 8, 2013 10:35:38 AM
Jul 15, 2013 9:00:00 AM
End: Jul 15, 2013 5:00:00 PM
Assertiveness is about “getting things done” while
respecting the rights of others. When having to deal with difficult
individuals, we need to use assertive behaviour to achieve desired
outcomes whilst handling these situations calmly and professionally.
We will examine situations likely to cause conflict. Understanding individual and group conflict and applying models for dealing with conflict effectively. We will uncover the role of the mediator in conflict situations with practical exercises to cement understanding.
About the Course Presenter
This course is taught by an external training provider, Clemorton.
How do I register?
This workshop is part of the UCL Advances Summer Programme - a programme of activities to teach critical business skills through SUMMER WORKSHOPS and opportunities to put those skills into practise with SUMMER PROJECTS.