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Assertiveness and dealing with conflict

Publication date: Jul 8, 2013 10:35:38 AM

Start: Jul 15, 2013 9:00:00 AM
End: Jul 15, 2013 5:00:00 PM

men arguing

Assertiveness is about “getting things done” while respecting the rights of others. When having to deal with difficult individuals, we need to use assertive behaviour to achieve desired outcomes whilst handling these situations calmly and professionally.

We will examine situations likely to cause conflict. Understanding individual and group conflict and applying models for dealing with conflict effectively. We will uncover the role of the mediator in conflict situations with practical exercises to cement understanding.

About the Course Presenter

This course is taught by an external training provider, Clemorton.

How do I register?

Click here for more information and to register for Assertiveness and dealing with conflict

This workshop is part of the UCL Advances Summer Programme -  a programme of activities to teach critical business skills through SUMMER WORKSHOPS and opportunities to put those skills into practise with SUMMER PROJECTS.

Find out more about the UCL Advances Summer Programme