Creative Services


Terms and Conditions

Using our service means you must be aware and follow our terms and conditions, because you will be paying via our web to print portal it is vital that you read the following to ensure your are fully informed.


Our website for the Bartlett Print service (https://www.ucl.ac.uk/creative-services/creative-production/posters-and-large-format-printing/bartlett-print) holds useful information about the large format printing service, how to use it and the types of printing avaliable to you.

  • The terms and conditions listed below govern the use of the large format printing service provided by UCL Educational Media ("we," "us," or "our") to the students of the Bartlett Faculty of the Built Environment ("the Bartlett").
  • This service is only for the printing of works linked to a Bartlett students education and should not be used for any other purpose.
  • By using our digital printing service, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our service.
1. Service Overview

1.1 Our large format printing service allows students from the Bartlett to upload their educational work to our portal, select paper quality and sizes, and pay for the printing service (financially subsidised by the Bartlett).

1.2 The printing service includes the option to print the uploaded work in large format, with customization choices for paper quality and sizes.

1.3 The uploaded work must be related to a module or curriculum by the Bartlett .

2. Uploading and Submission of Work

2.1 By uploading your personal educational work to our portal, you confirm that you have the necessary rights and permissions to use and reproduce the content.

2.2 We reserve the right to reject any work that violates intellectual property rights, is offensive, or breaches any applicable laws, or is obviously work created by another individual.

3. Printing Specifications

3.1 The specifications for paper quality and sizes are provided on our web pages (https://www.ucl.ac.uk/creative-services/printing-services/bartlett-print/charges-and-costs-printing).

3.2  It is the responsibility of the student to review and select the desired specifications before confirming the order.

4. Payment

4.1 Payments for the printing service should be made through the provided online payment gateway.

4.2 Prices for the printing service are listed on our (https://www.ucl.ac.uk/creative-services/printing-services/bartlett-print/charges-and-costs-printing) web page and no VAT is charged if the uploaded works qualify our terms.

5. Card Payment Declined

There may be occasions when an “Skyline” customer's card payment is declined during the payment processes.

  • In most instances, the reason for the decline is not obvious.
  • To protect your confidentially, the card issuer will not divulge to UCL the reason why your payment was declined.
  • You (the card holder) will need to contact your card issuer directly to ascertain the reason if it is not apparent from the reasons below.
  • The most common reasons for a card payment to be declined are as follows:-

5.1 Try again: If your card has been declined you may try again, but please be aware that the majority of card issuers only allow 3 consecutive attempts before the card is blocked. 

5.2 Insufficient funds: for a debit card, lack of funds in the bank account related to the card or for credit card, not enough credit available to cover payment.

5.3 Expired card: the card being used has expired. Please ensure that the card that is to be used is valid.

5.4 Cancelled card: the card being used has been cancelled by the card issuer.

5.5 Blocked card: the card being used has been blocked by the card issuer.

5.6 Fraud watch: because the payment transaction appears to be out of the ordinary – either due to the time of day or the type or size of payment; the payment may be declined to protect you from what appears to the card issuer a fraudulent transaction.

5.7 Daily purchase limit exceeded: to protect you from fraudulent charges, almost every credit card has a limit on how much can be spent in a single transaction or on a daily basis.

5.8 Communication Failure: A possible network failure, communication failure or timeout has occurred while processing the card payment. 

5.9 Incorrect details entered: the majority of declined cards are due to a difference between the billing name and address entered and the name and address on file with your card issuer.

Other details may be entered wrongly too – such as an incorrect security code (this is the 3 digit code on the back of the card) or the incorrect 3D Secure (Verified by Visa or Mastercard SecureCode) password used.
6. Printing and Collection

6.1 Printing times may vary, and we will make reasonable efforts to ensure timely delivery. However, we are not responsible for any delays caused by unforeseen circumstances.

6.2 Once the printing process is complete, all students will come to our office on Huntley Street to collect the final printed work during UCL office hours. 10:00am -4.00pm, unless an agreement is in place.

7. Refunds and Cancellations

7.1 Refunds will be provided only in the following circumstances:

  • The printed work does not meet the selected specifications.
  • The work is damaged before the pickup and there is not sufficiant time to reprint.

7.2 Requests for refunds must be made within [number] days of receiving the printed work.

7.3 Cancellations can be made only before the printing process begins.

7.4 Once the printing process has started, cancellations are not possible.

7.5 Please note that refunds will take up to 10 working days to reappear into a studenst back account, this process is outside of UCL's control. 

8. Your data - Retention and Deletion of your files

8.1 Once uploaded we will print your files as soon as possible, however we will only keep your files on our system for the minimim period of time that we need to complete your work

8.2 We will regularly purge the system of any user data and will remove your files from our system as required, this will normally be 10 working days after you have collected your work.

8.3 The system does not store any financial data.

9. Dispute and Settlement

9.1 In the event of any disputes arising from the use of our digital printing service, both parties agree to first attempt to resolve the matter through amicable negotiations.

9.1 If a resolution cannot be reached through negotiations, the parties agree to submit the dispute to mediation before pursuing any legal action.

10. Changes to the Terms and Conditions

10.1 We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our portal.

10.2 By using our large format printing service, you acknowledge that you have read, understood, and agree to these terms and conditions.


PCI DSS - Statement

Data security is taken extremely seriously at University College London and we understand the need to adhere to the strictest levels of checking and auditing around storing and transferring cardholder data.
As part of the global Payment Card Industry Data Security Standard (PCI DSS), University College London is proud to have been working closely with our partners:

  • Flywire
  • Global Payments
  • Trust Payments
  • and Barclaycard

to provide our customers with an extremely secure payment network.

Accessibility Statement

An accessibilty statement will be added here asap