Student Support and Wellbeing

UCL Student Support and Wellbeing Services (SSW) provides information, advice and welfare support for all registered students, including delivery of related student events.

The department includes the following areas:

SSW is also the contact and coordination point for the chaplains appointed to UCL.

For further details about specific staff roles and responsibilities within the department, please see our staff listings.


UCL Student Advisory and Event Services

International Student Support and Welfare

Manager: Lina Kamenova

Coordinator: Charlotte Odell

The International Student Support and Welfare Team provide specialist support and advice for all non-UK students at UCL. As well as immigration information, they help to support students through the transition to university in the UK by organising the International Student Orientation Programme (ISOP) at the start of each term, and arranging regular workshops for international students which tackle particular issues.

Contact details

Tel: +44 (0)203 108 4043
Website: Visit the International Student Support and Welfare website
Location: IOE Level 4, Core A

Student meetings by appointment only.

Study Abroad Team

Manager: Lucy Gaunt

Coordinator: Clare Herbert

The Study Abroad Team is responsible for the coordination and promotion of the UCL Study Abroad Programme. They provide administrative and welfare support to all undergraduate students undertaking a period abroad as part of their studies, working with colleagues across academic departments in order to advise and guide students from application through to their return to studies at UCL.

Contact details

Tel: +44 (0)207 679 0121
Website: Visit the Study Abroad website
Location: IOE Level 4, Core A

Drop-in session for student enquiries every Tuesday 2-4pm in the Student Centre. All other enquiries by appointment only.

Student Support and Events Team

Manager: Kate Jones (Maternity Leave)

Coordinator: Giovanna Amorosi

The Student Support and Events Team is responsible for the organisation of key student events on behalf of Student and Registry Services (SRS). Their primary events are the annual Graduation Ceremonies and the bi-annual Opening of Session (Start of Term) events. They also provide logistical support and expertise for ISOP, the annual Study Abroad Fair and International Students Workshops.

Contact details

Tel: +44 (0)203 108 7358
Website: Visit the Graduation Ceremonies website
Location: SSW Area, Level 4, Core A, UCL IOE, 20 Bedford Way, London WC1H 0AL

Student Centre

Coordinator: Tracey Smith

The Student Centre Team provides front-line administrative services to UCL students. As well as staffing the Student Centre from 10am-4pm Monday-Friday, where they deal with walk-in enquiries relating to all areas of the SSW and a range of Student Records enquiries. They also provide email support for new students and fulfil requests for proof of student status.

Contact details

Tel: +44 (0)207 679 2036 (Int: 32036)
Visit the Student Centre website
Visit the New Students website
Location: UCL Student Centre, Ground Floor, Chadwick Building, Main Campus

Student Enquiries

Coordinator: Nicola Chant

The Student Enquiries Team will be driving and delivering the new project and systems for student enquiry management.

UCL Student Disability Services

Head: David Walmsley

UCL Student Disability Services provide a comprehensive range of support services for students who have a disability which impacts upon their studies at UCL. They support students with physical and sensory impairments, specific learning difficulties, autistic spectrum disorders, mental health difficulties, and long-term health conditions. As well as arranging for adjustments to learning environments, the team loan out specialist equipment and provide one-to-one tutoring and support for students with specific learning difficulties.

Contact details

Tel: + 44 (0)207 679 0100 (Int: 30100)
Website: Visit the Student Disability website
Location: Student Support & Wellbeing Centre, Level 4, UCL Institute of Education, 20 Bedford Way, WC1H 0AL

UCL Student Psychological Services

Head: Catherine McAteer

UCL Student Psychological Services is dedicated to helping UCL students with personal, emotional and psychological concerns. The Student Psychological Service team is diverse and consists of a variety of highly trained and experienced professionals. There are currently two psychiatrists and ten therapists on staff with varying kinds of psychological training and expertise.

Contact details

Tel: +44 (0)207 679 1487 (Int: 21487)
Website: Visit the Student Psychological Services website
Location: Ground Floor, 3-4 Taviton Street, London WC1H 0BT

Contact details

Please use the individual team contact details above for telephone and email enquiries.

Student Support and Wellbeing
Student and Registry Services
University College London
Gower Street

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