UCL Library Services


Borrowing and managing your account

We'd love to hear from you. Contact us via email at lib-myaccount@ucl.ac.uk

Books laid out in a heart shape

We ask you to:

  • Check what you have on loan and when it is due back in the library
  • Let us know if you have any problems with your account

You can expect us to:

  • Do our best in ensuring as many people as possible get access to the material they need
  • Help you by explaining our services and giving you our personal attention as far as we can
Getting access to the material you need
How can I renew my loans?
Why can't I borrow/renew my loans?
How many books can I borrow?
How long can I borrow books for? And what are the charges for late return?
What's my PIN?
How will I know when my books are due?
The book I want is on loan, what do I do?
What is the Short Loan collection?
My books are really overdue, what should I do?
How do I return my books?
What do I do if I've lost a library book?
How do I pay my fines?
The book I want has the Due Date 'Shelving' in Explore so where do I find it?
I can't find the book I want on the shelf, what do I do?