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UCL Library Services

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Customer Service

We're committed to providing high-quality customer service delivered in partnership with you.

Video - Here to help: using the library

Service Charter

We value and respect our diverse range of users and our service charter represents our agreement with you, outlining our commitment to our users.

Responding to your feedback

We’re always happy to hear your feedback on our services, as well as suggestions for improvement and have made changes based on this.