TOPS Projects, Transformers and Service Design
The TOPS Programme includes a number of projects that are focused on resolving specific issues, improving systems and processes, supporting staff to develop their careers and improving value for money and efficiency. The Transformer projects are – in keeping with the long traditions of UCL – truly ambitious. For each Transformer, we take a comprehensive view of a service, starting with a thorough investigation of what the UCL community wants and needs and then look at how people, processes and systems can interact to deliver a great service.
As the TOPS Programme progresses and projects are delivered, some new functions, processes or systems will move over to be managed by business as usual operations.
We’ve developed a series of frameworks and a new Career Frameworks website to support colleagues in professional services with their career development.
We have established Communities of Practice across UCL that help staff to collaborate and improve their practice areas, to share best practice and enhance service delivery.
The Digital Service Enablement project will enable UCL to develop and deliver its own web and phone applications for colleagues and customers.
Through Faculty Futures we’ve supported professional services to be more effective and adaptable in order to respond to changes at UCL and across the higher education sector.
We have developed a plan to improve identity management and access for all UCL services and have put together a business case for future consideration.
The Professional Service Hub brings together professional services colleagues from across UCL into one location to provide aligned and customer-focused services.
We have worked with the community to develop a tool to help organise and describe the services provided by professional services teams within UCL.
We have been working with the community to design and test a framework for managing the performance and improvement of our professional services.
We have improved the way we hire temporary workers by introducing a Master Vendor service to act as single point of contact for hiring managers at UCL
Unitemps is a new UCL owned and run recruitment service. It reduces the administrative burden related to recruiting temporary workers and ensures that UCL’s temporary recruitment process is compliant and efficient.
We have developed the UCL Ways of Working. A behavioural framework that supports colleagues to be successful and happy at UCL through setting clear expectations about how we work.
We have developed a high level UCL Year Planner to improve visibility of core professional service activities and timelines across the institution.
If you have any feedback, suggestions or thoughts about any of the TOPS Programme projects please get in touch.