Transforming Our Professional Services


TOPS Projects

Read about how we’re transforming our professional services through a range of projects

TOPS Transformers and Service Design

The Transformer projects are – in keeping with the long traditions of UCL – truly ambitious. 

For each Transformer, we take a comprehensive view of a service, starting with a thorough investigation of what the UCL community wants and needs and then look at how people, processes and systems can interact to deliver a great service. 

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Finance Transformer

The Finance Transformer Project aims to transform the way in which finance services are delivered across UCL.

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Research and Innovation Support Transformer

The aim of the Research and Innovation Support Transformer is to change the way in which research support and administration is delivered to improve the experience of all users throughout UCL.

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Faculty Futures

Faculty Futures supports professional services to be more effective and adaptable in order to respond to changes at UCL and across the higher education sector.

TOPS Projects

The TOPS Programme includes a number of projects that are focused on resolving specific issues, improving systems and processes, supporting staff to develop their careers and improving value for money and efficiency. 

Digital Service Enablement

The Digital Service Enablement project will enable UCL to develop and deliver its own web and phone applications for colleagues and customers.

    Procurement Project

    The project aims to ensure that the goods and services we procure continue to meet UCL’s critical requirements, while delivering enhanced value for money.

    Staff Recruitment Project

    The Staff Recruitment project aims to improve the experience of staff recruitment for hiring managers, colleagues and candidates.

    Timetabling & Room Booking

    We set up the TOPS Timetabling and Room Booking Project to address issues with the current approach to allocating rooms for teaching sessions (and other activities) across the UCL estate.

    Completed projects

    As the TOPS Programme progresses and projects are delivered, some new functions, processes or systems will move over to be managed by business as usual operations. 

    Career Frameworks

    We’ve developed a series of frameworks and a new Career Frameworks website to support colleagues in professional services with their career development.

    Communities of Practice

    We have established Communities of Practice across UCL that help staff to collaborate and improve their practice areas, to share best practice and enhance service delivery.

    Professional Services Hub

    The Professional Service Hub brings together professional services colleagues from across UCL into one location to provide aligned and customer-focused services.

    Service Catalogue

    We have worked with the community to develop a tool to help organise and describe the services provided by professional services teams within UCL.

    Service Partnership Framework

    We have been working with the community to design and test a framework for managing the performance and improvement of our professional services.

    UCL Ways of Working

    We have developed the UCL Ways of Working. A behavioural framework that supports colleagues to be successful and happy at UCL through setting clear expectations about how we work.

        UCL Year Planner

        We have developed a high level UCL Year Planner to improve visibility of core professional service activities and timelines across the institution.

          Unitemps: Temporary worker recruitment

          Unitemps is a new UCL owned and run recruitment service. It reduces the administrative burden related to recruiting temporary workers and ensures that UCL’s temporary recruitment process is compliant and efficient.


          Identity and Access Services (IAS)

          We have developed a plan to improve identity management and access for all UCL services and have put together a business case for future consideration.

          TOPS Newsletter

          Keep up to date with the latest updates from the TOPS Programme with our monthly newsletter

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          Contact us

          If you have any feedback, suggestions or thoughts about any of the TOPS Programme projects please get in touch.