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Transforming Our Professional Services

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TOPS Projects

Read about how we’re transforming our professional services through a range of projects

TOPS Projects, Transformers and Service Design

The TOPS Programme includes a number of projects that are focused on resolving specific issues, improving systems and processes, supporting staff to develop their careers and improving value for money and efficiency. The Transformer projects are – in keeping with the long traditions of UCL – truly ambitious. For each Transformer, we take a comprehensive view of a service, starting with a thorough investigation of what the UCL community wants and needs and then look at how people, processes and systems can interact to deliver a great service.

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Finance Transformer

The Finance Transformer Project aims to transform the way in which finance services are delivered across UCL.

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Research and Innovation Support Transformer

The Research and Innovation Support Transformer aims to transform the institutional support for research and innovation activities

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Student Experience Transformer

The aim is to transform UCL‘s student experience and ensure staff efficiency and effectiveness in delivering a world-class student experience.

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Faculty Futures

Faculty Futures supports professional services to be more effective and adaptable in order to respond to changes at UCL and across the higher education sector.

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Change Management SharePoint

In collaboration with the UCL change management community, we’ve developed the Change Management SharePoint site to support staff who are experiencing, implementing or sponsoring change at UCL.

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Temporary Resourcing: Master Vendor

We are improving the way we hire temporary workers by introducing a Master Vendor service to act as single point of contact for hiring managers at UCL

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Procurement Project

The project aims to ensure that the goods and services we procure continue to meet UCL’s critical requirements, while delivering enhanced value for money.

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Staff Recruitment

The Staff Recruitment project aims to improve the experience of staff recruitment for hiring managers, colleagues and candidates.

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Timetabling and Room Booking 

This project aims transform the timetabling experience for students and staff and ensure that all teaching is undertaken in a space that is good quality and fit for purpose.

Completed projects

As the TOPS Programme progresses and projects are delivered, some new functions, processes or systems will move over to be managed by business as usual operations. 

Career Frameworks

We’ve developed a series of frameworks and a new Career Frameworks website to support colleagues in professional services with their career development.

Communities of Practice

We have established Communities of Practice across UCL that help staff to collaborate and improve their practice areas, to share best practice and enhance service delivery.

Digital Service Enablement

The Digital Service Enablement project will enable UCL to develop and deliver its own web and phone applications for colleagues and customers.

    Identity and Access Services (IAS)

    We have developed a plan to improve identity management and access for all UCL services and have put together a business case for future consideration.

      Professional Services Hub

      The Professional Service Hub brings together professional services colleagues from across UCL into one location to provide aligned and customer-focused services.

        Service Catalogue

        We have worked with the community to develop a tool to help organise and describe the services provided by professional services teams within UCL.

          Service Partnership Framework

          We have been working with the community to design and test a framework for managing the performance and improvement of our professional services.

              UCL Ways of Working

              We have developed the UCL Ways of Working. A behavioural framework that supports colleagues to be successful and happy at UCL through setting clear expectations about how we work.

                UCL Year Planner

                We have developed a high level UCL Year Planner to improve visibility of core professional service activities and timelines across the institution.

                Unitemps: Temporary worker recruitment

                Unitemps is a new UCL owned and run recruitment service. It reduces the administrative burden related to recruiting temporary workers and ensures that UCL’s temporary recruitment process is compliant and efficient.

                   


                  Contact us

                  If you have any feedback, suggestions or thoughts about any of the TOPS Programme projects please get in touch.