Every UCL student has access to a range of support to maximise the outcomes of their time learning with us. Sometimes they may be looking for a general chat to make sure they are on track with their studies, while at other times they may be facing a difficulty that they need help with. In these situations, their first port of call is often the people they know in their department or programme, including their personal tutor who is the key ‘go-to’ person. The nature of the relationship means that personal tutors will deal with a range of situations requiring a sensitive and informed approach.
Any local support offered by personal tutors and departments is reinforced by a wide infrastructure of support services available across UCL. Personal tutors should feel confident to refer and signpost to this support as appropriate.
How personal tutoring is arranged at UCL
Each programme must ensure that every taught student is assigned a personal tutor. They must be available to provide regular and personalised support and guidance.
Departments should decide how best to provide support to their students. UCL does not promote a one-size-fits-all approach.
There are many different models that can be implemented and departments should consider:
- type of course
- size of the student cohort
- number of staff available
- location of students
It is essential that every programme provides every student with information on how to access personal guidance and support relating to:
- academic progress and associated development of academic and research skills
- careers and personal professional development
- general well-being
The support available should be clearly communicated so that students know where to get support when they need it, and staff understand the nature of their role.