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Support during an AssessmentUCL assessment

Where staff can find support during the delivery of online assessments on the AssessmentUCL platform.

If you are a student looking for support on using AssessmentUCL, please visit our Support during your assessment (students) page. 

Log onto AssessmentUCL

Support options for staff 

Please use the guidance below to identify the correct channel for your query or issue. 

General queries 

  • For departmental assessments on AssessmentUCL, please complete the staff self-service query formon Remedyforce. 

  • For centrally managed assessments on AssessmentUCL, please contact the Central Assessment Team via  examinations@ucl.ac.uk 

Technical support 

  • For general technical issues, such as issues with browsers or UCL’s single sign-on, please contact the IT Service Desk on 020 7679 5000 or at servicedesk@ucl.ac.uk

Further support 

  • To find out about further support for AssessmentUCL, such as the process for running assessments on the platform or the training options available to staff, please contact the Digital Assessment Team via assessment-advisory@ucl.ac.uk 

  • Contact your Digital Assessment Advisor to discuss how you could use AssessmentUCL for your department assessments in the future.  

 

If there is a problem with AssessmentUCL

In the unlikely event that there is an issue with AssessmentUCL and it is unavailable for a period of time during the central assessment period we have critical incident response plans in place to ensure we can deal with any issues quickly and reduce the impact on you. 

For an outage we will contact all students and departments with an impacted assessment. We will also post updates on the following webpages:  

Please note an impacted assessment is defined as an assessment that is either in progress during the outage, due to start during the outage or an assignment with a submission deadline during the outage. 

 

Related content

For online guidance and training on how to use AssessmentUCL, please visit AssessmentUCL training and support

See options for support for markers on AssessmentUCL