Urgent and out of hours mental health support

A list of urgent help and/or out of hours support.

On this page:

Urgent support 

If you’re not immediately worried about keeping yourself safe, but are feeling distressed and would like urgent support, you should call the free NHS out-of-hours medical line on 111, or contact them online and they will help you access the right services.

You may also contact your nearest GP (doctor) surgery to request an emergency appointment.

Crisis Support

If you’re in immediate danger of hurting yourself or others:

  • Go directly to the Accident & Emergency (A&E) department of your local hospital to get help.
  • Call 999 to request an ambulance if you are unable to reach the hospital yourself.

On UCL Campus:

  • Please call UCL Security if a crisis incident happens on campus. Call on +44 (0)20 7679 2222, (222 from an internal phone)
  • Use the SafeZone app (press the blue button for Security). This is a free-to-download application which enhances personal safety at UCL. In the event of an emergency, location and details can be quickly shared with Security, who will be able to give the right assistance.

Urgent mental health crisis

If you or someone else is experiencing an urgent mental health crisis, please call NHS 111, which has a Mental Health option to speak with a trained mental health professional. 

Difficult thoughts and feelings

If you are experiencing difficult thoughts and feelings, the UCL Counselling Service Stay Safe Card offers information on how to cope with your emotions. 

Download the UCL Counselling Service Stay Safe Card

Suicide prevention and support

Find out about about the support available both within and outside of UCL.

Find out more

If you’re concerned about a student’s wellbeing or safety

If you are concerned about a student’s wellbeing or safety, please complete the Student of Concern Form to inform Student Support and Wellbeing Services, providing as much information as you can.

If you are submitting a Student of Concern because you haven’t been able to reach a student:

  • Have you tried calling the student?
  • Have you used their second email address?
  • Have you given the student at least 24 hours to respond?

For UCL staff only :

  • Have you informed your Faculty Tutor? Please provide the name of your Faculty Tutor? (academic departments)
  • Have you informed your Head of Department? Please provide the name of your Head of Department? (PS departments).

Student of Concern Form

Find out when and how to raise a concern about a student's wellbeing or safety with Student Support and Wellbeing Services.

Find out more

Contact Student Support and Wellbeing Services

Navigate to UCL Student Support and Wellbeing Services phone lines
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UCL Student Support and Wellbeing Services phone lines

Learn more about the Student Support and Wellbeing Services Phone Line and the UCL 24/7 Student Support Line.

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Visit us

We are here to assist you with questions or concerns you may have about your Wellbeing, Student Record, Fees, Funding or any matters regarding your studies and life at UCL.

Navigate to Seeing an adviser
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Seeing an adviser

Our team provide a safe and non-judgemental space in which you can discuss wellbeing, mental health or disability concerns that may be affecting your ability to study.

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