Specialist Advice and Casework Services team

Overview of the Team

Since 2024, UCL has introduced a range of specialisms within its Student Support and Wellbeing Services that can respond to instances of student casework. Initially focused on homelessness and students facing housing crises, the team has since grown and today covers a wide range of issues, including refugee status, forced migration, support for students affected by war, conflict, and natural disaster, and those affected by harassment, gender-based violence, sexual misconduct, and violence. 

We have also introduced a dedicated role to support families, trusted contacts, and next of kin in serious incidents. This new role will liaise directly with those affected by serious incidents and ensure that a holistic support service is available not just for students but those close to them. 

Responsibilties

• Provide advice and support to students who are either currently homeless or at imminent risk of becoming homeless.
• Manage the application process for the Urbanest fund.
• Manage the Report + Support tool and administer triaging processes.
• Process foodbank referrals.
• Provide advice and support to students affected by harassment, sexual misconduct, and gender-based violence.
• Provide advice and support to students who have experienced refugeedom or forced migration.