Contact between parents and UCL
Information for parents about when we might contact you and what to do if you have concerns about a current student.
When does UCL contact parents
UCL, like all other universities in the UK, will generally communicate directly with the student.
On certain occasions, it may be necessary for us to share information with a trusted contact. This will only happen without the student’s explicit consent if it is in their best and/or vital interest to do so. Review our Trusted Contact Policy for further information on how to update contact details.
Emergency situations
In an emergency:
a) use the SafeZone app to contact the security switchboard. The alarm can be raised without speaking. (SafeZone works on the Bloomsbury and UCL East Campuses).
b) call +44 (0)20 7679 2222
More information about safety at UCL.
Contact a UCL hall of residence
This is a list of all UCL halls, including contact details.
There are Wardens and Student Residence Advisers (SRAs) at most UCL residences. They provide pastoral support and can signpost to other support services where necessary.
What to do if you have concerns about a student
If If you have concerns that a student is in immediate danger, phone 999.
If you are concerned about a student’s wellbeing or safety, please complete the Student of Concern Form to inform Student Support and Wellbeing Services.
Data protection
Due to data protection regulations, UCL will not be able to provide information about a student, their academic progress or general wellbeing matters without their consent.
