Award Certificates

Please log an askUCL query and select the 'Award Certificate' category. They will be able to assist. Alternatively, you can email studentrecords@ucl.ac.uk

If you have outstanding piece of work or some of your work is still being marked, you will not receive your results / Award Certificate in line with the published timeline for your programme. Your department will be able to indicate a timeline for issue of your results / Award Certificate once you have submitted your work.

Your Hard Copy Award Certificate will be dispatched within 3 months from the date that you receive your results email from UCL with your final results. Your Award Certificate will be sent to your home address on Portico - please make sure that your home address details are up to date.

UK addresses: Documents are dispatched by first class Royal mail. You will receive an email to notify you when your documents are due to be dispatched.

EU and international addresses: Documents are dispatched by DHL (International). You will receive an email to notify you when your documents are due to be dispatched with tracking information. Please ensure you provide an up-to-date telephone number as you may be called by DHL to arrange delivery of your documents.

Your Hard Copy Award Certificate will be dispatched within 3 months from the date that you receive your results email from UCL with your final results. Your Award Certificate will be sent to your home address on Portico - please make sure that your home address details are up to date.

Tip: Use the home address of a family member or friend who can receive your documents on your behalf if you will be moving between accommodation in the coming months. If you live in shared accommodation, you may wish to consider using an alternative, secure home address.

Yes. You can update your home address details on Portico. You can typically make updates up to 2 weeks after your results being released but this date will be confirmed in your results email.

Note: If your home address is outside the UK, the ‘address look-up’ function on Portico may generate inaccurate results, so please enter your address manually. It is essential to complete the City, Province/State/Region, Zipcode and Country fields correctly.  

Tip: Use the home address of a family member or friend who can receive your documents on your behalf if you will be moving between accommodation in the coming months. If you live in shared accommodation, you may wish to consider using an alternative, secure home address.

If you never received your Award Certificate because it was lost in the post, UCL Student Records will replace this free of charge. Please include your student number, date of birth, full name as registered at UCL and your home address in your request email to Student Records.

Request a replacement of my Award Certificate that was lost in the post.

If you received your Award Certificate but it was damaged in the post, Student Lifecycle Services will replace this free of charge. You must notify Student Lifecycle Services and provide electronic evidence of your damaged Award Certificate. Please include your student number, date of birth, full name, delivery address and electronic evidence in your email request.

Request a replacement of my Award Certificate that was damaged in the post.

UCL does not provide additional or certified copies of Hard Copy Award Certificates. A solicitor or notary public will be able to certify copies of your Hard Copy Award Certificate.

Further information is provided on the How to Certify a Copy of your Award Certificate webpage. 

(Award Certificate that was lost, damaged or destroyed after it had been delivered)

Award certificates are legal documents and there should only ever be one in existence at any one time.

You must provide UCL Student Records with a sworn affidavit (statutory declaration form), signed in the presence of a Magistrate or Commissioner for Oaths, stating the circumstances that led to the loss, damage or destruction of the Award Certificate. If your lost Award Certificate is ever recovered, you must destroy it as it will no longer be valid.

File

statutory_declaration_form.doc

You will then need to email your signed affidavit to the student records team. Please include your student number, date of birth, full name, reason for request of replacement certificate, delivery address and the statutory declaration form in your email request.

I would like to request a replacement of my Award Certificate that was lost, damaged or destroyed after it had been delivered.

Replacement degree certificates for the awards made by the IOE prior to August 2008 (as listed below), are available from the University of London.

Transcripts for the the following awards are available via the on-line store.

• Advanced Diplomas
• Graduate Certificates
• Certificate in Education
• Postgraduate Certificates or Diplomas

All degree level awards made from September 2008 to 3 December 2014 were awarded by the IOE. 

If you require a replacement degree certificate for an award made during this period, please refer to the replacement degree certificates section of this web page.

The following student’s degrees were awarded by the University of London (not UCL). Replacement degree certificates for these students therefore need to be requested directly from the University of London.

• IOE students with a degree awarded prior to August 2008.
• School of Pharmacy students with a degree awarded prior to 2012.
• MBBS students with a degree awarded prior to July 2008. Please note, a small number of students opted to receive a University of London degree between 2009 and 2011. Further information is available on the UCL Medical School  MBBS degree certificates web page.
• All other UCL students with a degree awarded prior to July 2008.

If you require a replacement degree certificate for an award made by the University of London, please visit the University of London replacement certificate webpage. 

For all new awards: once you have received your results email from UCL and your Digital Award Certificate is available to view / share, you will receive an email from Gradintelligence. This will typically be within 2 weeks of receiving your results email from UCL.   

You will need to activate your Gradintelligence account in order to view / share your Digital Award Certificate.  

If you have not previously been invited to activate your Gradintelligence account (e.g. to view your HEAR), you will receive an email from Gradintelligence (accountregistration@gradintel.com) to your UCL email address with the Gradintelligence account activation link. You should click on this link and follow the steps to set up your Gradintelligence account. Please await your activation email (typically sent within 2 weeks of receiving your results email from UCL) and use the link provided. If you cannot find this email or did not activate the link within 30 days of receiving it, you can follow the Gradintelligence account recovery process to gain access to your account). Once you have activated your Gradintelligence account, you will be able to log in to view / share your Digital Award Certificate. 

If you have already activated your Gradintelligence account: When your Digital Award Certificate is available to view / share, you will receive a document update email from Gradintelligence (documentservices@gradintel.com). You will be able to log in to your Gradintelligence account to view / share your Digital Award Certificate. If you have forgotten your Gradintelligence username and / or password, you should follow the Gradintelligence account recovery process to gain access to your account.  

If you have previously received an invitation to activate your Gradintelligence account (e.g. to view your HEAR) but have not done so: When your Digital Award Certificate is available to view / share, you will receive a document update email from Gradintelligence (documentservices@gradintel.com).

The link in the email will take you to the Gradintelligence Account Activation page where you can activate your account. You can then log in to your Gradintelligence account to view / share your Digital Award Certificate. If you would like to activate your Gradintelligence account before receiving the document update email, you can use the Gradintelligence account recovery process to do so.   

Gradintelligence account recovery process 

1. Go to the account recovery page on Gradintelligence 
2. Select University College London from the Institution dropdown list, enter your student number and Date of Birth, use Captcha to authenticate and click ‘Submit’ 
3. Choose a verification method 
4. Once verified, you will be redirected to the account activation page where you will be asked to reconfirm your Date of Birth, set your new account username and password, and specify a security question and answer so that you can then use these to reset your password, should you forget it in the future. 

You will have lifelong access to your Digital Award Certificate.

You will need to activate your Gradintelligence account to view / share your Digital Award Certificate.  

If you have not previously been invited to activate your Gradintelligence account (e.g. to view your HEAR), you will receive an email from Gradintelligence (accountregistration@gradintel.com) to your UCL email address with the Gradintelligence account activation link. You should click on this link and follow the steps to set up your Gradintelligence account. Please await your activation email (typically sent within 2 weeks of receiving your results email from UCL) and use the link provided. If you cannot find this email or did not activate the link within 30 days of receiving it, you can follow the Gradintelligence account recovery process to gain access to your account). Once you have activated your Gradintelligence account, you will be able to log in to view / share your Digital Award Certificate. 

If you have previously received an invitation to activate your Gradintelligence account (e.g. to view your HEAR) but have not done so: When your Digital Award Certificate is available to view / share, you will receive a document update email from Gradintelligence (documentservices@gradintel.com).

The link in the email will take you to the Gradintelligence Account Activation page where you can activate your account. You can then log in to your Gradintelligence account to view / share your Digital Award Certificate. If you would like to activate your Gradintelligence account before receiving the document update email, you can use the Gradintelligence account recovery process to do so.   

If you have already activated your Gradintelligence account: When your Digital Award Certificate is available to view / share, you will receive a document update email from Gradintelligence (documentservices@gradintel.com). You will be able to log in to your Gradintelligence account to view / share your Digital Award Certificate. If you have forgotten your Gradintelligence username and / or password, you should follow the Gradintelligence account recovery process to gain access to your account.  

Gradintelligence account recovery process 

1. Go to the account recovery page on Gradintelligence 
2. Select University College London from the Institution dropdown list, enter your student number and Date of Birth, use Captcha to authenticate and click ‘Submit’ 
3. Choose a verification method 
4. Once verified, you will be redirected to the account activation page where you will be asked to reconfirm your Date of Birth, set your new account username and password, and specify a security question and answer so that you can then use these to reset your password, should you forget it in the future. 

The Gradintelligence Privacy Policy explains in detail the types of personal data that may be collected when you use Gradintelligence services. It also explains how you can exercise your rights in relation to your personal data, how they will store and process your data and keep it secure. 

UCL partners with Gradintelligence to provide Digital Award Certificates. Documents issued by Gradintelligence are digitally signed with an electronic seal; an advanced electronic signature (AdES) with a qualified electronic certificate (QES). These digital credentials are compliant with international standards and are legally valid, tamper-proof documents which our students and alumni can freely share with third parties, whenever they want, through the Gradintelligence share process. Only Digital Award Certificates shared through the Gradintelligence share process are considered valid.

Yes. You can request for your data to be removed from the Gradintelligence systems via their online Data Request Service. If you do this, you will no longer be able to access your Digital Award Certificate or other Digital Documents held by Gradintelligence, for example, your HEAR (Higher Education Achievement Report). 

You may have more than one Gradintelligence account (for example, you may also have an account at another institution or you may have self-registered an account via the Gradintelligence Sign Up function in addition to the account created for you by UCL). 
If this is the case, you can merge the data into one from within your accounts following the steps below (note that both accounts must be activated in order to merge them): 

1. Login to one of your accounts (this will become your primary account username and email address for all future access to documents from all universities).
2. Click on ‘User Settings’, represented by a cog icon in the top right hand corner.
3. Under ‘General’ settings scroll down the page to the ‘Merge Accounts’ sections, and click on the orange ‘Merge Accounts’.
4. You will then be prompted to login to your second account. When you do so all your data will be merged into one account.
5. Once this process is complete, you will be able to switch from one account to the other by selecting from a drop down menu in the banner at the top of your account page.
    

Note: to share your Digital Award Certificate with CSCSE, please refer to the FAQ – how do I download my Digital Award Certificate to share with CSCSE? 

You can share your Digital Award Certificate with a third party directly from your Gradintelligence account. You can specify who can see your Digital Award Certificate and how long they can view it for, and you can also request to be notified when your Digital Award Certificate has been viewed.

Follow the steps below to share your Digital Award Certificate:

1. Log in to your account on Gradintelligence
2. Select ‘My Documents’
3. Click on ‘Share’ next to your Digital Award Certificate
4. Complete the Share Document form. You can use this form to specify who can view your Digital Award Certificate, how long they will have access to it, how many times they can view it and you can request to be notified when they have accessed it.
5. Click ‘Continue’
6. Check your details are entered correctly, tick the box to consent to your document being shared and click ‘Share Now’ 7. The selected recipient will receive an email from documentservices@gradintel.com with a document access token which they can use to view your Digital Award Certificate.

Follow the steps below to download your Digital Award Certificate to share with CSCSE:

1. Log in to your Gradintelligence account and click My Documents.
2. Your Award Certificate (and any other Digital Documents if you have them) will show on this page. Click the View button on your Award Certificate tile.
3. Click the download icon (top right hand side of your screen – it is an underlined arrow symbol).
4. Save your Digital Award Certificate.
5. You can now upload this Digital Award Certificate when completing the CSCSE application process. 

If you cannot remember your Gradintelligence username or password, you should follow the account recovery process as follows:

1. Go to the account recovery page on Gradintelligence
2. Select University College London from the Institution dropdown list, enter your student number and Date of Birth, use Captcha to authenticate and click ‘Submit’
3. Choose a verification method
4. Once verified, you will be redirected to the account activation page where you will be asked to reconfirm your Date of Birth, set your new account username and password, and specify a security question and answer so that you can then use these to reset your password, should you forget it in the future.

If your activation link has expired, you should follow the account recovery process as follows:

1. Go to the account recovery page on Gradintelligence
2. Select University College London from the Institution dropdown list, enter your student number and Date of Birth, use Captcha to authenticate and click ‘Submit’
3. Choose a verification method
4. Once verified, you will be redirected to the account activation page where you will be asked to reconfirm your Date of Birth, set your new account username and password, and specify a security question and answer so that you can then use these to reset your password, should you forget it in the future.

You can still access your Gradintelligence account using the Gradintelligence account recovery process as follows:

1. Go to the account recovery page on Gradintelligence
2. Select University College London from the Institution dropdown list, enter your student number and Date of Birth, use Captcha to authenticate and click ‘Submit’
3. Choose a verification method
4. Once verified, you will be redirected to the account activation page where you will be asked to reconfirm your Date of Birth, set your new account username and password, and specify a security question and answer so that you can then use these to reset your password, should you forget it in the future.

For email access: the Get your UCL Email for Life webpage provides information about accessing your UCL branded email account after you have graduated. This includes information about how to log in, change or reset your password.  

Your results email from UCL contains your student number.

Please log an askUCL query and select the 'My Student Record' or 'Award Certificate' category. They will be able to confirm your student number.