Frequently asked questions

No, it is not compulsory for you to live in UCL Accommodation. 

If you do not meet the UCL Accommodation eligibility criteria, or you choose to live outside of UCL halls, we would advise you to explore Alternative Accommodation options. You may wish to consider private rental, including solo-accommodation or house shares, or private student accommodation. 

For 2026-27, UCL will guarantee an offer of accommodation to all full-time, first-year undergraduate students who are studying at UCL for the first time. The guarantee applies to individual applicants only (not as part of a couple or family) who apply before the deadline and meet the eligibility criteria. 

First-year, full-time, international postgraduate students will be prioritised for a place in halls if they apply before the deadline and meet the eligibility criteria. International students refers to students with an Overseas fee status. If you're paying Home fees, you will not be eligible for a prioritised place.

If you are a current student and have additional requirements, you can apply for a place in UCL halls beyond your first year. Applications will be considered by the Medical Cases Panel and reviewed on a case-by-case basis.

Most of UCL is located around the area of Bloomsbury, however our UCL East campus is in Stratford and the School of Management is in Canary Wharf, with other buildings around the UK. 

The majority of our halls are located in the Bloomsbury area, less than a mile away from our Bloomsbury Campus. Additionally, we also have halls close to UCL East campus and UCL School of Management.

You can find information about the locations of UCL Halls on our website.

Within UCL Accommodation, there are a range of rooms available to students to suit every budget. Where possible you will be able to book or will be allocated to a room based on availability, room preferences and budget. Allocations are based on availability, so we cannot guarantee that all of your preferences will be met.

Detailed information explaining the room types on the Hall webpage can be found on our Halls webpage.

We have video tours of some of our Halls on the UCL Accommodation YouTube page.

Yes, UCL Accommodation is mixed in terms of subject studied and mode of study.

No, all UCL halls and Intercollegiate halls are mixed gender, as are the flats within the halls. 

If you would prefer single-gender accommodation, we would advise seeking Alternative Accommodation.

It can vary in each hall, and can be anywhere between 5-10 residents, with each shared space reflecting the number of people using it. Spaces with more residents will have extra toilets, showers and more fridges, cupboards, etc.

UCL Accommodation has two catered halls and there are also three catered Intercollegiate Halls. Visit our UCL Halls page for more information. 

You can out about your food or catering options while staying in UCL Accommodation including menus, meal cards and special dietary requirement information on the Food in Halls webpage.

*Please note that students with food allergies or restricted diets are advised to select a self-catered hall.

Fees for accommodation are available on the Fees, guidance, and payment page.

Prices range depending on the room type. The cheapest option is a twin room, which is shared by two students of the same gender. The most expensive option is a 2 bedroom flat. You can find out more about individual halls and prices on our UCL Halls page.

For UCL and urbanest halls for 2026-27, you need to make a prepayment:

•    £400 for a single room.
•    £400 for couple/family accommodation, or 2 x £400 if both residents are UCL students.

In order to secure your place in UCL Accommodation for 2026-27, you are required to pay a prepayment of £400 within 7 days of booking your room or receiving the offer. The prepayment will be will be applied towards the first invoice of accommodation fees. 

If you confirm your accommodation booking by accepting the Licence/Tenancy Agreement and paying your £400 prepayment by 13 August 2026, you will enter a 14 day cooling off window (the “Cooling Off Period”) from the date of your Booking Reserved Email, where you will be able to cancel your booking via the UCL Accommodation Portal and have your £400 prepayment and refunded in full. 

If you terminate the Licence/Tenancy Agreement after the Cooling Off Period but before the licence/tenancy start date, or you completed the steps above on or after 13 August 2026 but before the licence/tenancy start date, your £400 prepayment will not be refunded.

For UCL and urbanest halls for 2026-27, your prepayment will be applied towards your first invoice for your Accommodation fees. If you confirm your accommodation booking by accepting the Licence/Tenancy Agreement and paying your £400 prepayment by 13 August 2026, you will enter a 14 day cooling off window (the “Cooling Off Period”) from the date of your Booking Reserved Email, where you will be able to cancel your booking via the UCL Accommodation Portal and have your £400 prepayment. If you terminate the Licence/Tenancy Agreement after the Cooling Off Period but before the licence/tenancy start date, or you completed the steps above on or after 13 August 2026 but before the licence/tenancy start date, your £400 prepayment will not be refunded. 

For students living outside of UCL Accommodation for 2026-27, we suggest you contact the provider for any queries. To get started, you can review:

• Unite's Cancellation Policy.
• Venti House Booking webpage.

When you are applying, it is key that you understand your weekly budget. This budget needs to include your rent and travel costs. You will need to consider the cost to travel to campus. This will depend on your distance from campus, where your course is taught, and how often you will travel to campus. 

We recommend looking at the student finance calculator to determine your eligibility and to help you determine your weekly budget. 

Yes, the UCL Accommodation Bursary is available to Home Students from low income backgrounds and those with an Access UCL offer.

Yes, UCL offers many different scholarships. There is additional information about the funding available to students including loans, scholarships and bursaries for specific subject areas.

We want to support our students as much as possible when they stay at UCL Accommodation. The UCL Accommodation Office can arrange a payment plan if you are struggling to pay your accommodation fees. Contact accommodation.finance@ucl.ac.uk for more information. 

For the 2026-27 academic year and for the first time in UCL’s portfolio, there will also be a total of 572 London Plan Affordable (LPA) affordable rooms. These rooms are priced at approximately £200 per week, providing high‑quality accommodation for students from low household‑income backgrounds or have additional requirements. Find out more information on the Affordable Room webpage.

Students can get a 18+ Student Oyster photocard. This will give discounted travel on tubes, trains and buses. Lots of our students choose to bring or buy a bike as the local area is cycle-friendly.

Find out more about getting around UCL.

If you are an enrolled student and you are homeless or at risk of becoming homeless (having no access to, or ability to fund, long or short term accommodation), you may find some useful information on Students’ Union UCL’s Finding Emergency Accommodation webpage.

The Students’ Union’s Advice Service cannot find or provide accommodation for students, but can discuss your situation and help explore your housing options. They can also signpost you to further accommodation opportunities and relevant sources of financial support (if needed). If you need support or would like to discuss your housing needs, please contact Students’ Union UCL via their Advice Service contact form.

Please check UCL Accommodation eligibility criteria for undergraduates, postgraduates and affiliate students.

Yes, if you went to secondary school or sixth form college in London, or if your home address is in London, you still meet the eligibility criteria.

But if you have already studied at a Higher Education Institution or a university in Greater London, you will not meet our eligibility criteria. 

If you are not eligible for UCL Accommodation as you miss the application deadline or are a Home student, you can consider making a booking with our latest hall, urbanest Canary Wharf. You can also find useful resources and information to help you with your search on the Alternative Accommodation for Students webpage. 

Unfortunately, we are unable to offer UCL Accommodation to part-time students. You can find a range of housing options and support on the University of London’s Housing Advice webpage and our Alternative Accommodation webpage. 

For 2026-27:

• Undergraduate places at UCL are offered a 39 week contract, from Saturday 26 September 2026 to Saturday 26 June 2027.
• Undergraduate places at urbanest are offered a 40 week contract, from Saturday 26 September 2026 to Saturday 3 July 2027.
• Postgraduate places at UCL or urbanest are offered a 51 week contract, from Saturday 26 September 2026 to Saturday 18 September 2027
• Returning students at urbanest Canary Wharf are offered a 51 week contract, from Saturday 26 September 2026 to Saturday 18 September 2027
• Venti House places are offered a 39 week contract, from Saturday 19 September 2026 to Saturday 19 June 2027. 
• University of London intercollegiate hall places are offered a 40 week contract, from Sunday 13 September 2026 to Saturday 19 June 2027.

Yes. For UCL and urbanest halls, if you wish to arrive before your contract start date, you will need to submit an Early Arrival Request on the UCL Accommodation Portal after you have accepted your offer. This is not guaranteed and is subject to availability in your hall.

If your Early Arrival Request is approved, you will be invoiced for the additional night(s) after you arrive. The charge applies regardless of the reason for the early arrival.

If you will be arriving after your contract start date, you must submit a Late Arrival Notification on the UCL Accommodation Portal and book a check-in slot. Once you have logged in, please select "check-in" on the top tab. Please note that you will be charged accommodation fees from your contract start date.

If you are a postgraduate student, or undergraduate returner at urbanest Canary Wharf, you will be offered a contract of 51 weeks that includes the summer period.

UCL has a small number of halls available for undergraduate students over the summer from June to September. For more information, visit our UCL Accommodation Summer webpage.

Unfortunately, accommodation cannot be provided beyond the mid-September contract dates even if your course extends this date.

No, all contracts for UCL and urbanest halls are for 39, 40 and 51 with the exception of affiliates studying at UCL for Term 1.

If you require short-term accommodation, we recommend visiting our Alternative Accommodation for Students page.

Yes, accommodation is offered for the full academic session, including Christmas and Easter. You are liable for rent over the Christmas and Easter holidays, even if you do not occupy your room.

No, we do not automatically renew accommodation contracts. 

The UCL Accommodation Portal opens at the end of March each year. Once you’ve firmly accepted your offer to study, you should book your room or submit your accommodation application before the deadline.

The deadline is 10 June for undergraduates and affiliates, and 30 June for postgraduates.

To meet the eligibility criteria, undergraduates must confirm UCL as their firm choice. If UCL is your insurance choice, you will not be eligible to apply for UCL Accommodation, and we would suggest booking a room in urbanest Canary Wharf if available or finding alternative accommodation. You can find resources to help you with your search on our Alternative Accommodation for Students webpage.  

The application deadlines are 10 June (for Undergraduates and Affiliates) and 30 June (for Postgraduates).

If you apply after the deadline, you will not meet our eligibility criteria and can apply for the waiting list. Exceptions will be made if you are under 18 years old, or if you have additional requirements.

You can also consider making a booking at urbanest Canary Wharf, UCL's newest hall, or consider other alternative options.

If you apply after 10 June (for Undergraduates and Affiliates) or after 30 June (for Postgraduates) you will have missed the deadline and can apply for the waiting list. Exceptions will be made if you are under 18 years old, or if you have additional requirements.

If you have missed the deadline, we recommend making a booking at urbanest Canary Wharf (UCL's newest hall), or finding alternative accommodation. You can find useful resources and information to help you with your search on the Alternative Accommodation for Students webpage. 

For 2026-27, UCL will guarantee an offer of accommodation to all full-time, first-year undergraduate students who are studying at UCL for the first time. The guarantee applies to individual applicants only (not as part of a couple or family) who apply before the deadline and meet the eligibility criteria. 

First-year, full-time, international postgraduate students will be prioritised for a place in halls if they apply before the deadline and meet the eligibility criteria. International students refers to students with an Overseas fee status. If you're paying Home fees, you won’t be eligible for a prioritised place.

If you do not meet the eligibility criteria you can make a booking at urbanest Canary Wharf (UCL's newest hall), or find alternative accommodation. You can find useful resources and information to help you with your search on the Alternative Accommodation for Students webpage.

If you are a current student and have additional requirements, you can apply for a place in UCL halls beyond your first year. Applications will be considered by the Medical Cases Panel and reviewed on a case-by-case basis.
 

When you log in to the portal, the rooms you see are the ones currently available at that moment. This list doesn’t reflect our full accommodation pool, as rooms are released at different times throughout the process. Some room types are also held back to ensure we can support students with specific requirements.

Availability updates in real time, so options may change while you’re browsing. You might see more choices by exploring different weekly rent ranges or adjusting the slider on the Room Type Options page to the maximum. We do recommend having a clear budget in mind so you don’t overstretch yourself.

If you see a room you’re happy with, we encourage you to book it straight away to secure your accommodation. You can wait for other rooms to appear, but please note there’s no guarantee that your preferred room type will become available. You may also find that when you log back into the portal, the options you saw before may no longer be available. Each student will receive one room offer during the process.

If you apply after 10 June (for Undergraduates and Affiliates) or after 30 June (for Postgraduates) you will have missed the deadline, and will not hear from the Accommodation Office until the second week of September. Exceptions will be made if you are under 18 years old, or if you have additional requirements.

If you have missed the deadline, we recommend booking a room at urbanest Canary Wharf, UCL's newest hall (subject to availability), or securing alternative accommodation. You can find useful resources and information to help you with your search on our Alternative Accommodation for Students webpage. 

Yes. We have twin rooms in our undergraduate halls. A twin room is a room for two people of the same gender and are assigned by our team. A shared twin room consists of two single beds and furniture, such as a desk and wardrobe, for each student.

If you are applying with Additional Requirements or for an Affordable Room, please cancel your application and re-apply so you can upload the required information and evidence.

If you have applied via UCAS, please contact them to change your details.

Applicants should contact the admissions team via the Undergraduate Admissions Enquiries or the Graduate and Teacher Training Admissions Enquiries webpages. They will able to access FAQs and submit their enquiry via the Microsoft Dynamics 365 web forms.  

For eligible students applying as an individual, who do not have additional requirements to declare, you can self‑select a room on the UCL Accommodation Portal. Once you accept your booking and make the prepayment within 7 days, your room will be reserved.

For students with additional requirements, students applying for an affordable room, or for those applying for family or couple accommodation, the application must be submitted and reviewed by the Accommodation Office. Offers will be made between April and August.

If you are not eligible but would still like to stay in UCL Accommodation, you can self-select a room at urbanest Canary Wharf through the UCL Accommodation Portal, subject to availability. Otherwise, we encourage you to explore alternative options.

Your UCL student number may also be known as your applicant number. You should have this if you have made an application to UCL and received an offer.  

This will be included on correspondence from UCL regarding your offer to study.

Yes. 

For 2026-27, following the accommodation application deadline, new undergraduates and affiliate students who do not meet the eligibility criteria, or students without confirmed bookings, will be able to book places from 11 June 2026 via the UCL Accommodation Portal. Places available on the waiting list will be subject to availability, due to cancellations which may occur. The undergraduate and affiliate waiting list option will be open to students who do not have a booking in a UCL, urbanest, University of London or Venti House location for the 2026-27 academic year.

For 2026-27, following the accommodation application deadline, new postgraduate students who do not meet the eligibility criteria, or students without confirmed bookings, will be able to book places from 1 July 2026 via the UCL Accommodation Portal. Places available on the waiting list will be subject to availability, due to cancellations which may occur. The postgraduate waiting list option will be open to students who do not have a booking in a UCL, urbanest, Unite or University of London location for the 2026-27 academic year.

Returning undergraduate and postgraduate students can continue to book places at urbanest Canary Wharf, subject to availability.

For 2025-26, undergraduates, affiliates and postgraduates can complete the application form for your preferred accommodation, taking into account room type and budget. Places will be allocated via the waiting list as cancellations occur and spaces become available.

Accommodation prices are the same for all applicants. 

For UCL and urbanest halls, if you are unable to arrive on your contract start date, you must complete and submit a Late Arrival Notification via the UCL Accommodation Portal. This will ensure that your room is held open for you. Late arrivals will still be invoiced from the contract start date. 

If you do not arrive in the first week and have not notified us of your late arrival, your offer will be withdrawn, even if you have paid your prepayment.

If you are arriving late at Unite St Pancras, a University of London Hall or Venti House, you are required to notify the provider directly.

In most cases to obtain proof of address, you will require a Statement of Student Status from UCL. A standard Statement of Student Status confirms your enrolment status, mode of attendance, programme of study, programme start and end date, and your home and term-time address.

A Statement of Student Status and/or bank letter can be obtained from your Portico account after you enrol.

If you are requesting a landlord reference, please ask your Hall Team after you check in.

If you have received an offer of accommodation, you may provide the address of your hall. If you have not yet received an accommodation offer you can use:

University College London, Gower Street, London WC1E 6BT

Yes. For UCL and urbanest halls, once you have accepted your accommodation offer, you should submit an Early Arrival Request on the UCL Accommodation Portal. If your early arrival request can be met, you will be invoiced for the additional night(s) on your Portico account after you arrive. The charge for early arrival applies to all residents regardless of the reason for the Early Arrival.

If you submit the Early Arrival Request, you must check with the Hall Team if you do not receive an email response.

Yes, we do. It is worth noting that some of these halls can be a fair distance from other parts of UCL which may need to be taken into consideration. Where appropriate, a preliminary visit to view the accommodation can be arranged.

You should outline your requirements in your application. If you are diagnosed after applying, you can contact the UCL Accommodation Office directly. In an email you should outline your condition, how the condition affects your accommodation requirements, and provide supporting medical evidence. 

The information you provide will be treated confidentially and is processed by UCL with your consent. It will be shared on a ‘need-to-know’ basis with the Student Support and Wellbeing Services team. This will help them to offer you appropriate support during your time at UCL. 

Student Support and Wellbeing Services includes Student Disability Services and Student Psychological Services. You do not have to take up this support but UCL has a duty of care to its students, especially those living in its accommodation. 

You should also discuss your requirements with the UCL Student Disability Services to obtain further advice.

A Risk Assessment will be carried out by the Hall Team within one week of arrival.

There is more information on our Students with Additional Requirements page.

If you require a refrigerator (fridge) in your room for health-related reasons, which you have previously notified the Accommodation Office about, you will need to contact the Hall Team. The Hall Team will arrange for a fridge to be put into your room.

If you have not previously notified us about your requirement for a fridge for health-related reasons, you will need to contact the Accommodation Office and outline the details of your health condition and requirement for a fridge. You will need to include supporting evidence with your request.  

UCL is committed to providing an inclusive environment and providing reasonable adjustments for students with disabilities. Where possible and if suitable accommodation is available, Assistance Dogs will be welcome, subject to relevant risk assessments. 

On the grounds of health and safety responsibilities to our staff, students, and visitors, UCL reserves the right to refuse access for a dog if it does not meet certain criteria.

Please refer to UCL’s policy on Assistance Dogs for more information.

UCL has limited availability of couple or family accommodation and therefore cannot guarantee accommodation for students applying for this type of a place.

International Hall has a small number of flats available for couples and those with children.

There are some private halls and housing associations who can assist with couples and those with children. Places are limited, so we would advise you to get in touch with them as soon as possible:

• Goodenough College
• International Students House
• Nansen Village
• Zebra Housing Association

Students with children are advised not to bring them to London until firm arrangements for accommodation are in place. 

If both partners are UCL students, both partners will need to accept the accommodation offer and make pre-payments.

Where one partner is not a UCL student, the UCL student will need to accept the offer and make a pre-payment. 

Invoices for accommodation will come in 4 instalments for students on a 51 week contract length. 

If both partners are UCL students, both partners will be individually invoiced for half the accommodation rate each.

Where one partner is not a UCL student, the UCL student will be invoiced for the entire accommodation and the invoice will be split into two parts, for each half of the flat, for each term. 

If you wish to arrive before your contract start date, you will need to submit an Early Arrival Request after you have accepted your offer. If your early arrival request can be met, you will be invoiced for the additional night(s) after you arrive. The charge applies regardless of the reason for the early arrival.

Where one partner is not a UCL student, the UCL student will need to submit the early arrival request.

For 2026–27:

• Students without additional requirements, not applying for an affordable room, and applying for individual/single hall places will be able to self‑select a room that suits their budget and preferences, subject to availability.
• Students with additional requirements, students applying for an affordable room, and students applying for couple or family flats will have their applications reviewed by the Accommodation Office, who will allocate the rooms that best meet their needs.

Due to high demand, only one offer will be made per student.

Yes. Students under 18 will only live in following halls:

• Ian Baker House
• James Lighthill House
• Ramsay Hall 

You will be able to self-select your room type during the application process. Please note that we are unable to allocate twin rooms to under 18s. 

Most halls are either undergraduate or postgraduate only, but some do house both undergraduates and postgraduates. The full breakdown is available on the UCL Halls webpage.

We cannot share details of your flatmates with you prior to arrival due to data protection laws. You will meet them on your check-in day.

Due to high demand, only one offer of accommodation will be made per person. We recommend you accept your offer, as all the halls will have easy access to public transport links. You can also consider a room swap after you move in.

Swap Requests can be submitted via the UCL Accommodation Portal for students ‘in room’ in a UCL or urbanest hall from Monday 12 October 2026. Swap requests are subject to availability and cannot be guaranteed so we advise you to consider carefully the terms of your Licence/Tenancy Agreement. You can also submit a direct swap request i.e., to swap with another student of the same student type e.g., UG to UG, PG to PG, who is also in room, in a UCL or urbanest hall.

For UCL and urbanest halls, to accept your accommodation offer, you must:

•    Log-in via the Accommodation Portal
•    Click on Application and continue with the application for the term session you have been allocated for
•    The next page will be Accept Offer
•    Read through and follow the instructions on this page
•    At the bottom of the page, you will be asked to ‘Accept’ or ‘Decline’ the accommodation offer. 
•    Ensure you select ‘Accept’ and follow the steps to accept your licence/tenancy agreement and make your prepayment.

For Unite St Pancras, University of London halls and Venti House, you will need to follow the instructions in the accommodation offer details you will have received from the provider.

For UCL and urbanest halls, the deadline to accept your offer will be stated in your offer email. For 2026-27 allocations, you can reserve your accommodation by accepting your halls place and making your prepayment within 7 days. After 13 August 2026, the timeframe to accept will reduce to 1 day.

For 2025-26 allocations, you will have 1 day to accept.

Yes. If your accommodation offer for a UCL or urbanest hall has been withdrawn and you still require a place, you should contact the UCL Accommodation Office as soon as possible after you have received notification that the offer has been withdrawn to enquire if your offer can be reinstated.

We are unable to guarantee that the offer can be reinstated, so we suggest that you also look into Alternative Accommodation options. If you have been offered a place at Unite St Pancras, a University of London hall, or Venti House, you will need to contact the provider, to enquire if the offer can be reinstated.

For UCL and urbanest halls, you must have an internet connection in order to make a booking or review your accommodation offer on the UCL Accommodation Portal. Your offer cannot be accepted over the phone or in writing, it must be accepted online.

We recommend that you share your UCL Accommodation Portal log-in details with a trusted friend or family member if you won't have reliable internet during this time. This way, they can regularly review the UCL Accommodation Portal and accept your offer if you are unable to do so yourself.

If you do not accept your offer by the deadline, your offer will be withdrawn, and we cannot guarantee that it can be reinstated.

Because of high demand, students can self-select or receive one accommodation offer. If you’re not happy with your room, you have two options:

1. Complete the booking to secure your place first. From 12 October 2026, the room swap option opens on the Accommodation Portal for students ‘in room’ in UCL and urbanest hall locations, where you can request a one-way swap or a swap with another student. Swap requests are not guaranteed and depend on availability. Students with health‑related or financial reasons are prioritised. If you have accepted a place with Unite St Pancras, the University of London or at Venti House, you will need to liaise with the provider about their own room swap process steps.
2. Cancel your booking and find other accommodation. For UCL and urbanest hall locations, if you receive your Booking Reserved Email before 13 August 2026, you will enter a 14‑day Cooling Off Period from the date the Booking Reserved Email is received. If you cancel your booking on the Accommodation Portal within 14 days from receiving your Booking Reserved Email, your prepayment will be refunded. If you cancel after the Cooling Off Period, or if you receive your Booking Reserved Email on or after 13 August 2026, you can still cancel by contacting the Accommodation Office team, but your prepayment will not be refunded. If you have accepted a place with Unite, the University of London or at Venti House, you will need to liaise with the provider about their own cancellation terms.

For UCL and urbanest halls, you can find instructions for how to make prepayment on our Fees, guidance and payment webpage.

If you have received an offer of accommodation for a UCL or urbanest hall, you can provide the address of your Hall. You can request a bank reference letter or landlord reference letter, from your Hall Team via email, after you have checked in. For Unite St Pancras, the University of London halls, or Venti House, you will need to contact the provider directly.

If you have not yet received an accommodation offer you can use:
University College London, Gower Street, London WC1E 6BT

For UCL or urbanest halls, you must read the ‘Arrival Instructions’ section in the ‘My Home’ section of the Pre-arrival Online Induction in the UCL Accommodation Portal.

For Unite St Pancras, University of London halls or Venti House, you should refer to the information sent to you by the provider. 

For UCL or urbanest halls, if you wish to arrive before your contract start date, you will need to submit an Early Arrival Request. You will be invoiced for the additional night(s) after you arrive. The charge applies regardless of the reason for the early arrival.

If you will be arriving after your contract start date, you must submit a Late Arrival Notification on the UCL Accommodation Portal and book a check-in slot. Once you have logged in, please select check-in on the top tab. Please note that you will be charged accommodation fees from your contract start date.

You cannot bring your own furniture or remove items provided. To find out more about the rooms and facilities, visit the Halls webpage.

Visit the New Residents page to find out what items are provided in all student bedrooms.

Check our New Residents page for more information about what you need to do before you arrive, settling in and support that can be provided. 

Room inspections or maintenance works may mean that we need access to your room. You will receive communications about this before that takes place. You can find out more about this in the General Regulations. 

No staff members will enter your room without prior notice, unless in an emergency. Your room is your personal space, so you will need to clean it yourself, including your bathroom if you live in an ensuite. 

Yes, there are facilities such as supermarkets near all our Halls. The Halls are mostly within one mile of our main campus in central London, so you have all that you may need within easy reach.

Information about the local area, including resident recommendations, is included in the UCL Accommodation Welcome Information. A printed version of this will be given to you during move in.

There's a gym at urbanest Canary Wharf. There are no gyms in other UCL halls, but there are two UCL Students' Union gyms available near Bloomsbury campus and UCL East campus.

UCL has 16 libraries around our campus and local area.

Yes, there are lots of green spaces and parks within easy reach of UCL Accommodation. 

The maximum download speed is 16 Megabits per second, and upload is 2 Megabits per second. For residents living in One Pool Street, a new service – Halls Wi-Fi is available now for students to connect additional devices to the internet.

Twelve meals are provided a week. This includes breakfast and dinner, from Monday to Friday, and brunch on Saturday and Sunday. Our catered halls offer a variety of food including vegetarian and vegan options. If you have any other dietary requirements, you may need to consider if catered accommodation is the right choice for you.

More information about food in UCL halls can be found on the Food in halls page. We have a sample menu available for review.

For UofL halls, more information can be found on the Catering in Intercollegiate Halls page.

You have access to laundry facilities on-site. With a smartphone, you can pay via the Circuit Go app or use the payment unit in your laundry room.

Parking is very limited and often very expensive in London. UCL Accommodation does not offer residential parking to residents on any of our sites as a part of their accommodation contract. We would recommend that you do not bring your car to London if you choose to stay in UCL Accommodation.

Any vehicles parked on UCL property, including residential buildings, need to be authorised before arrival and charges will apply in line with UCL Parking.

Pets are not permitted in UCL Accommodation. Only Assistance dogs that fall in to one of the following definitions will be allowed:

• Guide Dogs - Assist people who are blind or visually impaired.
• Hearing Dogs - Assist people who are deaf or are hearing impaired.
• Support Dogs - Trained to do tasks which their owner may find difficult. This may include: opening and closing doors, calling an ambulance, acting as physical support, and raising an alarm.

Assistance dogs must be trained by members of Assistance Dogs (UK), or equivalent (outside UK). Therapy dogs in the UK are not considered to be assistance dogs and are not permitted. 

For UCL and urbanest halls, if you would like to leave halls before your contract end date, you are required to submit a Notice to Quit (NTQ) request via the UCL Accommodation Portal to notify us of the earlier check out date.

It is your responsibility to find a suitable replacement student to take over your Accommodation. The full terms of your licence/tenancy agreement can be found in the General Regulations. If no replacement student is found, your liability will continue until your contract end date.

The replacement must:

• be a UCL student.
• not currently live in UCL allocated accommodation.
• apply for UCL Accommodation.
• be at the same study level as you, meaning a postgraduate can only be replaced by another postgraduate, and an undergraduate by another undergraduate.

On your day of departure, you need to return your keys, swipe/ access card and electronic key fob to reception by 10am.

Your accommodation (including bathroom, if ensuite) and kitchen should be left clean and empty.

Items left in study bedrooms, kitchens or bathrooms after you have left your residence and returned your keys will be disposed of.

It is not possible to forward post to you after your departure so please ensure that you change your address. Post and deliveries for residents who have left will be refused or returned to sender.

UCL Accommodation recommends LOVESPACE to help with storage solutions if you cannot take all of your belongings with you at once.

LOVESPACE offers a storage-by-the-box service. They can collect on the day of your choosing, store for as long as you need, and deliver back to any address in the Mainland UK. You can even order packing materials to arrive beforehand. UCL students get £10 off when you use promo code LOVEUCL at checkout. 

Check our Moving Out page for more information about what you need to do before leaving halls. 

For UCL and urbanest halls, you are required to pay for your Accommodation Fees through Flywire’s payment portal, which is accessible through Portico.

To view your UCL Accommodation account

• Log on to Portico
• Go to the My Money tab
• Click on Student Statements
• Click on View Full Statement for Your Accommodation Balance

You will be able to see your balance and all your transactions and download invoices and receipts. You can also make a payment via the variety of methods supported by Flywire, including card payments and bank transfers.

For more information about fees, visit our Fees, Guidance and Payment page.

You are welcome to have friends and family stay over. During the day, you can have multiple guests. Overnight guests can stay for a maximum of seven nights in a calendar month. 

Guests will need to be signed in and out. For everyone’s security, please notify your Hall team in advance of any visitors.

It is possible to request an extension to the payment deadline stated on your accommodation invoice. You must do so before the payment is due. The UCL Accommodation Office team may allow you to defer your payment for up to 30 days, as long as it is no later than two weeks before the last day of term. Please note, you will be expected to explain why you cannot make the original payment deadline.

To request an extension to your invoice deadline, please:

1. Log in to askUCL

2. Log an enquiry selecting the category Request for Hall Fees Deadline Extension and complete the form (only available for students that have their user ID). 

For UCL and urbanest halls, it is possible to set up an instalment plan, i.e. monthly payments, to pay your invoice. You must do so before the payment deadline. The first instalment date should be the original due date. The final instalment payment date must be no later than two weeks before the last day of term.

To request an instalment plan, please:

1. Log in to askUCL

2. Log an enquiry selecting the category Request for Hall Fees Instalment Plan and complete the form (only available for students that have their user ID). 

For UCL and urbanest halls, if you would like to leave halls before your contract end date, you are required to submit a Notice to Quit (NTQ) request via the UCL Accommodation Portal to notify us of the earlier check out date.
It is your responsibility to find a suitable replacement student to take over your Accommodation. The full terms of your licence agreement can be found in the General Regulations. If no replacement student is found, your liability will continue until your contract end date.

The replacement must:

• be a UCL student.
• not currently live in UCL allocated accommodation.
• apply for UCL Accommodation.
• be at the same study level as you, meaning a postgraduate can only be replaced by another postgraduate, and an undergraduate by another undergraduate.

For UCL and urbanest halls, all students will be invoiced within two weeks of checking in to their accommodation. The payment deadline will generally be two weeks from receiving the invoice.

Yes, UCL has a Rent Guarantor Scheme, though this is subject to eligibility.

Yes, accommodation is offered for the full academic session, including Christmas and Easter. You are liable for rent over the Christmas and Easter holidays, even if you do not occupy your room.

University can be overwhelming. If you would like to just have a chat with someone, you can book a non-emergency appointment with your Student Residence Adviser (SRA) to speak about anything, big or small. 

Student Support and Wellbeing Services (SSWS) provides a free, confidential, and judgement-free space to discuss any issues that may be affecting your ability to study. You can access support online through askUCL, in person in Bloomsbury and UCL East, and on the Support and Wellbeing Phone Lines (available 24/7). 

If there is an emergency, phone 999 or go to the Accident and Emergency (A&E) department in the nearest hospital directly. 
If you experience or spot bullying, harassment, sexual misconduct or domestic abuse, you can report anonymously, or with contact details.

Yes, full-time students can book a room in brand-new accommodation in Canary Wharf, which is being co-delivered by urbanest and UCL. Located on the edge of Canary Wharf, the building is a 10-minute walk from UCL School of Management and is well connected to public transport links, making it easy to travel to Bloomsbury and UCL East.  

Returning students can self-select either a Single Ensuite or Accessible Studio, with spaces available on a first-come, first-served basis.

Current students with additional requirements, such as a health condition or disability, can also apply for a place in UCL Accommodation after the first year. The Medical Cases Panel will consider applications on a case-by-case basis. We will also consider students who are under 18 at the start of their next session. 

Full-time UCL students can book a room in brand-new accommodation in Canary Wharf, which is being co-delivered by urbanest and UCL. Located on the edge of Canary Wharf, the building is a 10-minute walk from UCL School of Management and is well connected to public transport links, making it easy to travel to Bloomsbury and UCL East.  

Returning students can self-select either a Single Ensuite or Accessible Studio, with spaces available on a first-come, first-served basis.

Current students with additional requirements, such as a health condition or disability, can apply for a place in UCL Accommodation. The Medical Cases Panel will consider applications on a case-by-case basis. We will also consider students who are under 18 at the start of their next session. 

Alternatively, you could explore private accommodation options, such as renting a room in a shared house or other private student accommodation. We recommend visiting our Alternative Accommodation webpage, where you can find resources to help you with your search. Plus, the Students' Union UCL offers a Flatmate Finder tool to help you find other UCL students to live with, or spare rooms listed by other UCL students.

London is a big city and there are lots of accommodation options available. Prices tend to depend on location, and living closer to the centre is typically more expensive. 

We recommend that you look into alternative accommodation options to secure housing as early as possible. The housing marketing in London is extremely competitive and demand will increase as it gets closer to the start of term. From UCL, we offer urbanest Canary Wharf, a brand-new hall available to all current full-time students, regardless of level of study. Rooms can be booked via the Accommodation Portal now.