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Keeping in Touch campaign

Lockdown might be a difficult time for some, so to help you look after your mental health and general wellbeing, our student ambassadors will be calling as many students as possible.

Support during lockdown

We recognise students may be facing additional mental health challenges due to the disruption and uncertainty caused by coronavirus (COVID-19). Full support remains available from UCL in the form of same-day appointments with our DMHW (Disability, Mental Health and Wellbeing) team, counselling with SPCS (Student Psychological and Counselling Services) and self-help resources across our Student Support and Wellbeing site. You can also read our summary of the support on offer in the 2020/21 academic year.

We are running wellbeing events open to all students in partnership with Students' Union UCL. We also have dedicated self-isolation guidance and support for students who are self-isolating.

To make an appointment with our advisers or for any further enquiries you have or support you may need, access askUCL and a member of our team will get in contact with you.

Students struggling with their mental health at this time can also access support via the NHS and online resources from Public Health England, along with support from mental health charity Mind. Further sources of information and support are Every Mind Matters, and Young Minds for young people.

What is the Keeping in Touch campaign?

As the first lockdown period showed us, it can be tough to limit social interaction and feelings of isolation might increase during this time. UCL cares about all our students, and we want to make sure you're able to look after your wellbeing and understand how to access relevant support resources if you need them.

To help with this, our student ambassadors will be calling as many students as possible over the phone during England's national lockdown period. 

The ambassadors can:

  • have a supportive, caring and non-judgmental conversation with you
  • listen to any concerns or difficulties you might be experiencing
  • signpost you to relevant resources and recommend self-care techniques

The ambassadors can't:

  • provide counselling or mental health advice
  • liaise with UCL staff on your behalf
  • give you a follow-up call, but they can point you to Student Support and Wellbeing advisers

Who will be making the calls?

Our student ambassadors will be calling you, so you can have a peer-to-peer conversation. As current students themselves, our ambassadors will have a good understanding of what students are going through at the moment.

If you're interested in being a student ambassador yourself, please get in touch with us in Student Support and Wellbeing. Ambassadors are compensated for their time.

When should I expect a call?

We're aiming to call as many students as possible during the national lockdown period. The campaign is likely to continue into the coming months, so if you don't receive a call in the next couple of weeks, you may receive a call later on.