Student Support Framework

Our Student Support Framework explains the main academic support processes available to help you and how you can apply for support such as extensions, reasonable adjustments, or taking time out from your studies.

UCL is committed to providing the support you need to make the most of your studies. Whatever your personal circumstances, we can help you to participate fully and stay on track if you’re affected by unexpected difficulties.

If your studies or assessments are affected by a long term or sudden illness, a mental health condition or a social or learning difference, there are lots of ways we can help you to succeed at UCL.

Our support processes


A quick guide to the range of support available.

Which process should I use?


This page helps you to find the right support for your individual circumstances.

Help and advice


Find out where to find help and advice about your options.

Short-term Illness and other Extenuating Circumstances


Short-term support for illness, bereavement or other unexpected emergencies.

Reasonable Adjustments for Disabilities and Long-term Conditions


Long-term support for students with a disability or ongoing physical or mental health condition.

Academic Adjustments


Long-term support for students with protected characteristics such as parents, carers, key workers, those observing religious beliefs, and any student experiencing discrimination, harassment, or traumatic events such as war.

Exam Adjustments


Support to sit an online or in-person exam.  

Interruption of Study


If you are thinking of taking time out from your studies.

Support to Study


If you are having persistent or ongoing difficulties and UCL’s other support processes are not providing the right level of help.