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Drop-in sessions and appointments

Student Support and Wellbeing are here if you have any issues with your health or wellbeing, you can drop in for a chat or make an appointment.

Our team of advisers provide a safe, confidential and non-judgemental space, in which you can discuss any wellbeing, mental health and/or disability concerns that may be affecting your ability to study.

This encompasses: any personal or emotional challenges you may be experiencing; mental health difficulties such as anxiety or depression or disability such as dyslexia or a long-term health condition.

Guided by you, our advisers can:

  • recommend and liaise with your department regarding reasonable adjustments for teaching and learning
  • provide advice and guidance for both you and your department, about the potential impact of your disability or mental health difficulty on your studies and how this can be accommodated
  • help you apply for special exam arrangements – such as smaller venues for examinations, additional time, or rest breaks
  • liaise with student accommodation about specific requirements or difficulties arising from your condition and/or personal circumstance 
  • assist you with applying for additional funding, such as Disabled Students’ Allowances (DSA)
  • signpost you to other support services, including local psychological and psychiatric services
  • discuss specialist one-to-one support to help you mitigate the impact of your condition on your studies
  • provide support and appropriate external referrals if you have been affected by domestic and/or sexual violence
  • provide information and advice if you are considering an interruption of study for health and/or wellbeing reasons
  • support your return to study following an interruption due to health and/or wellbeing reasons

The above is not an exhaustive list and you are welcome to contact us to find out whether we are the best service to support you. 

Please be aware that this service does not provide therapeutic support or emergency support.

Our team of advisers focus on the impact of your personal circumstances on your ability to study. Where your needs are outside of our specialism, our advisers will signpost you to other services where necessary. Below you will find other specialist services available to UCL students which may be better suited to your concern: 

Drop-in sessions

Drop-in sessions are suitable for brief enquiries only. If you need support with a more complex issue or enquiry, please contact us to make an appointment.

Our drop-in sessions allow you to speak to an adviser on the day for help and support. You don’t need to make an appointment, just attend between these times:

Monday2pm to 4pm
Tuesday10:30am to 12:30pm
Wednesday2pm to 4pm
Thursday10:30am to 12:30pm
Friday10:30am to 12:30pm 


Where to find us 

Please come to the student helpdesk on level 4 (ground floor) of the IOE, for drop-in sessions.

Our office is located at:

The Student Support Centre
Level 4
UCL Institute of Education
20 Bedford Way
London, WC1H 0AL

The building is wheelchair accessible via both entrances. 

Find the UCL Institute of Education building

Longer appointments

Drop-in sessions are suitable for brief enquiries only. If you need support with a more complex issue or enquiry, please contact us to make an appointment.

We offer telephone and face to face appointments, depending on which you would prefer. Please tell us as much as possible about the issues you’re experiencing when requesting an appointment so we can make sure the right support is there for you.

To arrange an appointment, email Student Support and Wellbeing or call us on +44 (0) 20 7679 0100.

Information for disabled students

To register with our service as a disabled student please bring along recent medical evidence e.g. a doctor's letter, educational pyschologist report etc. 

Students are at the heart of everything we do and your needs are our primary concern.

If you have used the Student Support and Wellbeing services or online counselling, we would love to hear your feedback.

Please leave your feedback here