Visit us

We are here to assist you with questions or concerns you may have about your Wellbeing, Student Record, Fees, Funding or any matters regarding your studies and life at UCL.

Opening times - Student Support and Enquiries Desk

Bloomsbury in-person drop-in service

10:00 - 18:00 on Monday, Tuesday, Wednesday & Friday. 10:00 - 16:00 on Thursday.

1st Floor, Student Centre, 27-28 Gordon Square, London WC1H 0AH

UCL East in-person drop-in service

9:00 - 17:00 on Monday, Tuesday, Wednesday & Friday. 9:00 - 16:00 on Thursday.

2nd Floor, Student Support and Wellbeing Space, Marshgate, 7 Sidings St, London E20 2AE

Services

We offer you a range of support. See the general support we offer and how we can help you.

Our Service Level Agreement (SLA)

Phone: Average queue time: 1 minute (this may increase to 3-4 minutes during Autumn enrolment periods).

askUCL enquiries: We aim to give you a first response within 5 working days (our response time may increase to 10 working days during Autumn enrolment periods).

Service for third parties: First response within 10 working days.

Closures and Bank Holidays

Please check our closure period support webpage.

Seeing a specialist adviser

Please note that meetings with an adviser from Disability and Neurodiversity or Mental Health and Wellbeing are by appointment only. You can book an appointment via askUCL. Watch this step-by-step guide to booking an appointment, or read our seeing an adviser webpage to find out how to do so.