How we can support your Mental health and Wellbeing

All of our support services are free of charge and open to all UCL students of all levels.

Support from UCL

There is always help available to you throughout your time with us at UCL. Our professional staff can provide you with advice and support on a wide range of mental health and wellbeing subjects, to help you get the most out of student life.

The support we provide is free and available to any student enrolled at UCL.

For telephone support, you can call the Student Support and Wellbeing Services Phone Line on +44 (0)20 3108 8836 during office hours to discuss the options available to you or the UCL 24/7 Support Line on +44 (0) 808 238 0077 (00 353 1 518 0277 from outside the UK), to talk to someone about how you are feeling.
If you would like to access some confidential support from the Disability and Neurodiversity or Mental Health and Wellbeing Team, you can book an appointment via askUCL. Advisers can provide you with useful advice and guide you through the process of accessing support at UCL for your mental health conditions. You can watch this step-by-step guide to booking an appointment with an adviser.
UCL's Counselling Services offer up to six sessions of free therapy, you should register for this via their website.

Find out more about who we can support.

Accessing and registering for support

We strongly recommend that students register with our Mental Health and Wellbeing team so we can get in touch and fully review what kind of support and reasonable adjustments you may need.

Reasonable adjustments for mental health conditions

With valid medical evidence, you can apply for reasonable adjustments on the basis of your mental health conditions. Reasonable adjustments and support are looked at on a case-by-case basis, and we speak to all students about how a long-term mental health condition affects access to education to ensure appropriate support is applied.

Find out more about Summary of Reasonable Adjustments (SoRA).

Mental health mentoring

To help our students manage the impact of any long-term mental health difficulties on their studies, we provide access to a specialist mental health mentoring scheme. This involves regular meetings with a mentor who will work with you to help you identify and overcome barriers to your learning.

If you wish to be referred to mental health mentoring, please speak to one of our advisers by booking an appointment via askUCL.

UCL Student Support and Wellbeing Services phone lines

Our Student Support and Wellbeing Services phone line and UCL 24/7 Student Support line offer in-the-moment support.

Seeing an adviser

A member of UCL staff looking at a document with a student

Find out more about our free same-day and longer appointments, and what to expect when you see us.

Counselling services

Three UCL students at the Bloomsbury campus

Counselling Services provide free counselling, psychiatric support, workshops and more.

Wardens and Student Residence Advisers (SRAs)

Your SRAs, based in UCL accommodation, are the first point of contact for any welfare or pastoral issues you or a fellow student may have.

Meet your Student Advisers

A group of students talking outside the Print Room Cafe

Based in your academic department, Student Advisers are available to discuss any matters related to wellbeing, support, and student experience.

Additional sources of support for PhD students

Two UCL members of staff reading a document

Find out how PhD students can access additional sources of support at UCL through Workplace Health and our Employee Assistance Programme.

Return to study welfare support

A UCL student looking at a laptop in the Print Room cafe

Find out about the support available from Student Support and Wellbeing Services when you return to study.

askUCL

To ask our team a question or book an appointment with an adviser, use our student enquiry portal, askUCL. You can first use the FAQ search to see if your question is answered, if not, you can click 'Log an enquiry' to get a response from us.

If you're concerned about a student's wellbeing or safety

If you are concerned about a student's wellbeing or safety, please complete the Student of Concern Form to inform Student Support and Wellbeing Services (SSWS), providing as much information as you can.

If you are submitting a Student of Concern because you haven’t been able to reach a student:

Have you tried calling the student?
Have you used their second email address?
Have you given the student at least 24 hours to respond?

Complete the Student of Concern form

Crisis support

Student Support and Wellbeing Services do not offer emergency support.

If you're in immediate danger of hurting yourself or others:

Go directly to the Accident & Emergency (A&E) department of your local hospital to get help.
Call 999 to request an ambulance if you are unable to reach the hospital yourself.

If you're feeling distressed and need urgent support:

Contact your GP surgery to request an emergency appointment.
If your GP surgery isn't open, call the free NHS out-of-hours medical line on 111 for help accessing the right services.
You can call the Samaritans on 116 123 to talk to someone at any time, day or night.
Nightline are a listening service for students, by students - they're available overnight via live web chat 6pm - 2am.