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Responsibilities
- Delivers full-time, face-to-face support at the Bloomsbury Student Centre and UCL East
- Responds to a wide range of enquiries in person, via askUCL, and by phone
- Provides general advice and support on behalf of the Student and Registry services
- Supports students with understanding and navigating university processes and policies
- Triages complex and critical cases as the first line support team
- Manages the appointment system on behalf of the Mental Health and Wellbeing and the Disability and Neurodiversity teams
- Delivers continuous improvement projects benefitting the student experience of Student Support and Wellbeing Services
Kerry Bivand
Student Support and Wellbeing Services Manager (Student Support and Enquiries)
Aki Nakano
Student Support and Wellbeing Services Manager (Student Support and Enquiries)
Darren Watts
Student Centre Coordinator (Student Enquiries)
Suhasha Malla
Student Centre Coordinator (Student Enquiries)
Flora Day
Student Centre Coordinator (Student Enquiries)
Gemma Spencer
Student Enquiries Officer
Mira Osseiran
Student Enquiries Officer
Zhong Luo
Student Enquiries Officer
Ameena Qureshi
Student Enquiries Officer
Stuart Andrews
Student Enquiries Officer
Louise Bone
Student Enquiries Officer
Ibrahim Ali
Student Enquiries Officer
Anna Slivjancuka
Student Enquiries Officer
Ioana Bahrin
Student Enquiries Officer
Katherine Fry
Student Enquiries Officer
Naomi Singer
Student Enquiries Officer