Close
Introduction
Welcome to UCL Student Support and Wellbeing Service's Data and Insights Hub. These pages and supporting guides explain a little of the community we serve; they also underscore how our service is a data-driven and evidence-led function that responds to emerging student needs.
On these pages, you will find key information relating to Student of Concern, Summaries of Reasonable Adjustments (SoRAs), and Service Appointment Requests.
29,905
The number of enquiries supported through askUCL during Term One of 2024-25.
1,139
Student registrations with our Counselling Team during Term One of 2024-25.
2,001
Student of Concern reports submitted across the 2023-24 Academic Year.
Impact Reports
 | Each year, our Service compiles both an annual and a termly impact report that demonstrates some of the compassionate, caring, and preventative work we do. You can access the latest copies of these reports below. You can view a copy of these reports here: Student Support and Wellbeing Annual Impact Report: 2023-2024 Student Support and Wellbeing Services Term One Impact Report: 2024-2025 Student Support and Wellbeing Services Term Two Impact Report: 2024-2025 |
5,478
Student Adviser appointments held with Year One students in 2023-24.
4.8/5
The average feedback score for users of our Student Support and Enquiries function.
1,227
Students supported in Study Abroad opportunities across the globe.
Student of Concern
Student of Concern is a key institutional approach which allows members of our community, as well as external partners, to submit concerns about our students. Each year, our Service responds to students presenting with a range of concerns, and supports them in both immediate and long-term needs. You can see a summary of our data since 2020-2021 below.
- Student of Concern Data
Overview
Student of Concern Reports 2020/21 2021/22 2022/23 2023/24 2024/25 Total Number by Year 306 1859 1965 2001 1299 Student of Concern Reports by Presenting Issue 2020/21 2021/22 2022/23 2023/24 2024/25 Physical Health 6 22 14 85 98 Mental Health 100 589 701 1294 1034 Belonging and Inclusion - - - - 13 Relationships - 9 7 39 17 Bullying, Harassment, and Misconduct - 15 5 113 29 Sexual Harassment and Misconduct - - - - 21 Financial 5 19 16 30 8 Academic 195 1165 1185 375 57 Accommodation - 40 34 65 22 REPORT DETAILS
Student of Concern Reports by Area 2020/21 2021/22 2022/23 2023/24 2024/25 C01 Faculty of Arts and Humanities (inc. SEESS) 62 203 230 347 128 C02 Faculty of Laws 7 30 27 81 8 C03 Faculty of Social and Historical Sciences 63 201 230 293 161 C04 Faculty of the Built Environment 29 62 74 231 69 C05 Faculty of Engineering Sciences 43 167 200 205 70 C06 Faculty of Maths and Physical Sciences 18 154 152 181 96 C07 Faculty of Brain Sciences 11 116 127 116 55 C08 Faculty of Life Sciences 7 83 82 94 50 C09 Faculty of Population Health Sciences 13 50 49 85 32 C10 Faculty of Medical Sciences 7 77 94 152 21 B14 Faculty of Education and Society (Inst. of Education) 20 99 83 217 121 REPORTS BY DEMOGRAPHICS
Student of Concern Reports by Age 2020/21 2021/22 2022/23 2023/24 2024/25 Under 18 8 67 78 - * 18-21 200 1401 1410 337 208 21-25 91 353 436 754 68 25-30 7 30 31 271 150 30-35 - 6 7 82 54 35-40 - * * 32 15 40-45 - - - 19 8 45-50 - - * 4 6 50-55 - - - 4 4 55-60 - - - 4 * 60-65 - - - * * 65+ - - - * * Student of Concern Reports by Gender 2020/21 2021/22 2022/23 2023/24 2024/25 Male 105 800 942 948 274 Female 200 1057 1022 1033 492 Other * * * 20 29 Student of Concern Reports by Ethnicity 2020/21 2021/22 2022/23 2023/24 2024/25 Any other Asian background - 54 27 37 46 Any other Black background - 2 * * Any other Ethnic background - - - 42 6 Any other Mixed or Multiple Ethnic background - - - 43 20 Any other White background - - - - 66 Arab - 5 5 55 12 Asian: Bangladeshi or Bangladeshi British - - * 19 12 Asian: Chinese or Chinese British * 88 75 224 Asian: Indian or Indian British 50 * * 120 53 Asian: Pakistani or Pakistani British - 7 - 62 20 Black: African or African British - * * 94 26 Black: Caribbean or Caribbean British - * * 10 Chinese 68 301 301 502 230 Mixed or multiple ethnic groups: White or White British and Asian or Asian - - - 64 20 Mixed or multiple ethnic groups: White or White British and Black African or Black African British - - - 16 5 Mixed or multiple ethnic groups: White or White British and Black Caribbean or Black Caribbean British - - - 9 5 Not known/not found - - - - 128 Prefer not to say * - - 5 White 100 822 902 469 170 White: English, Welsh, Northern Irish, Scottish, British 59 578 586 217 107 White: Irish - - - 13 7 White: Roma - - - * Student of Concern Reports by Disability 2020/21 2021/22 2022/23 2023/24 2024/25 Two or more impairments and/or medical conditions - - - 14 14 Autistic Spectrum Disorder - - - 5 5 Disability not listed - - - - - Learning Difficulty - - - 9 9 Mental Health Disability - - - 54 54 Pefer not to say - - - 10 - Unseen Disability - - - - - Visual Impairment - - - - - Student of Concern Reports by Submitter 2020/21 2021/22 2022/23 2023/24 2024/25 Staff (Professional Relationship) 226 1363 1276 1562 1135 Peer (Friendship / Acquaintance) 5 200 251 186 81 Family (Familial Relationship) 35 201 374 159 25 External Partner (NHS, GP, Local Authority etc). 40 95 64 94 58 Guidance Notes
- In some instances, the total number of reports will vary by category. For example, the number of disclosed disabilities will vary depending upon whether the student has disclosed a disability to the University and how this is recorded on their student record.
- For cohorts under <5, an * has been used to ensure that no identifable information can be discerned from this data.
- Current academic year data is only included up to the latest term.
- For more information, please contact the Governance team directly.
345
Students supported to receive their first Measles, Mumps, and Rubella vaccination on campus in 2023-24.
66
The number of student events held as part of our Your Guide to Thrive campaign in 2023-24.
2,386
Enquiries processed in relation to Specific Learning Difference (SpLD) screening in 2023-24.
Summary of Reasonable Adjustments
Summaries of Reasonable Adjustments (SoRAs) are a key way in which we support students who disclose a disability to UCL. A SoRA sets out the Reasonable Adjustments which can support and enable continued student success.
Starting in 2024/25, there is a new, collaborative and multi-disciplinary programme of work which will seek to consider how UCL moves 'Beyond the SoRA'. You can find out more about the programme, as well as key workstreams, interim updates, and how to become involved via the programme's webpages.
- SoRA Data
Overview
Total Number of SoRAs 2021/22 2022/23 2023/24 2024/25 Total Number by Year 2735 4239 6187 8117 Breakdown by Faculty
SoRAs by Area 2021/22 2022/23 2023/24 2024/25 C01 Faculty of Arts and Humanities (inc. SEESS) 318 498 824 C02 Faculty of Laws 117 160 208 C03 Faculty of Social and Historical Sciences 435 724 986 C04 Faculty of the Built Environment 157 273 407 C05 Faculty of Engineering Sciences 371 480 677 C06 Faculty of Maths and Physical Sciences 352 499 652 C07 Faculty of Brain Sciences 165 392 680 C08 Faculty of Life Sciences 321 425 540 C09 Faculty of Population Health Sciences 76 123 209 C10 Faculty of Medical Sciences 263 347 432 B14 Faculty of Education and Society (Inst. of Education) 160 318 572
2,177
Disability Advisory Appointments held with current students in 2023-24.
2,817
Specialist Counselling Service appointments offered to students in 2023/24.
86
Referrals to our dedicated Specialist Housing Advice team in 2023/24.
Service Appointment Requests
At UCL, we meet student need wherever it is. In-person, online, or via the telephone, we ensure students receive the right support, at the right time, and in the right place. We operate an 'inverted funnel' model whereby students do not need to understand our organisational structure, rather they simply ask for support and we triage them to the appropriate team.
Each year, we work hard to avoid instances of delays and students receive an experience which is assured through our Customer Service Excellence accreditation. The below information gives a flavour of the volume of requests for appointments, advice, and guidance which our respective teams process each year.
- Appointment Request Data
Disability, mental health, neurodiversity, and wellbeing
Appointment Requests 2022/23 2023/24 2024/25 Return to Study 395 228 180 Same Day Appointment (Disability and Mental Health) 3087 5291 DSA Provider: Specialist Study Skills 1074 1193 830 In-house Specialist Mentoring 644 663 622 Mental Health and Wellbeing Advisory 1877 2850 5469 Disability Advisory 1733 1920 1611 student enquiries and specialist casework services
Appointment Requests 2022/23 2023/24 2024/25 Enquiries (all types) 52,999 78,651 65,760 Specialist Housing Advice - 135 77 Specialist Casework Services - - Psychological First Aid 47 57 student counselling services
Appointment Requests 2022/23 2023/24 2024/25 Counselling 3090 2817 1139 student advisers
Appointment Requests 2022/23 2023/24 2024/25 Student Advisers 3821 5378 Student Events
Registration 2022/23 2023/24 2024/25 Term One: Guide to Thrive 204 530 Term Two: Beat the January Blues 237 1148 Term Three: Exams Season Toolkit 1389 1043