Questions? askUCL

New students

Congratulations and welcome to the UCL community. Below you'll find everything you need to know about joining London's Global University. Get prepared with our checklists and find out more about what it's like to study here in the Countdown to UCL blog.

Coronavirus: advice and information for new students

For the most up-to-date advice and information concerning UCL’s response to the coronavirus (COVID-19) outbreak, please visit our frequently asked questions (FAQs).

The Admissions Office is currently unable to accept telephone calls or face-to-face enquiries at the Recruitment and Admissions Hub. Enquiries can be made by email to: 

This site is being updated

This website is currently being updated for new students due to start in September 2020. Please revisit these pages regularly, and bear in mind that information here is subject to change. 



Don't miss a thing with our lists of essential, recommended and extra activities.

Countdown to UCL


Get yourself ready for the start of your UCL journey with the Countdown to UCL.



Everything you need to know about the pre-enrolment process, your first step to becoming a UCL student.

IT essentials


A student guide to central IT services to help you get up and running when you start.

International students

An aerial scene of London city and the Thames

The International Student Support team helps international students settle into life in the UK and at UCL.

Students' Union UCL

Large letter 'U' sculpture for Students' Union UCL

Everything you can expect from your Students' Union UCL welcome and how you can get involved.

Induction videos


A selection of induction videos on a range of topics that will help you prepare for your start at UCL.

Information for parents

Information for parents

Find out more about how you as a parent or guardian can help your child settle in to university life.

    Information for staff


    More information for UCL staff involved in welcoming and inducting new students (UCL login required).

    Welcome to UCL app - guide for students starting in September 2020

    The 'Guide for new students - September 2020' will be available to download within the Welcome to UCL app later in the summer.

    The guide will feature a central schedule of all induction and welcome events and activities, to help you organise your busy first few weeks.

    Please revisit this page for updates.


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    Countdown to UCL blog

    Themed articles written by staff and students to help you start your UCL journey.

    Please note that we are currently updating the Countdown to UCL blog for students starting in September 2020 - information may be subject to change.

    Click here to view all Countdown articles.

    Getting ready



    Our diverse community

    Student's Union UCL 

    Love UCL

    Health and wellbeing


    Staying safe

    Academic life

    Support services

    Opportunities and skills

    London life

    Campus life

    Settling in

    askUCL student enquiries system

    Once you've completed pre-enrolment and have your UCL user ID and password, you can log in to askUCL and search through a range of categories to find the information you're looking for.

    If you still can't find the answer, then askUCL lets you raise an enquiry which is automatically directed to the right team - we'll also give you a tracking number so you can see how we're handling it.

    So remember, if you can't find what you're looking for, just askUCL.

    Launch askUCL now (UCL login details required)