Following government guidance regarding the coronavirus (COVID-19) outbreak, the Student Enquiries Centre has been closed. Students continue to have access to a wide range of support and you can still find out information, complete UCL processes and contact us in other ways.

• Launch  askUCL to access the comprehensive and extensive database of Frequently Asked Questions (FAQs).
• Use the self service option on Portico to print off a statement of student status or statement of award. 
• Log an enquiry via as askUCL, our online student enquiries system, to ask a question or directions to a particular service. We are currently responding to enquiries between the hours of 9am-6pm and will be aim to provide you with a response within 5 working days. 
• Current and alumni students can also contact us via our new telephone service

Student Enquiries Centre Telephone Service: 020 3108 8836.

Opening Hours of Telephone Service: 10am - 4pm on Mondays, Tuesday, Wednesdays and Fridays; 11am to 4pm on Thursdays.

Please note, on Tuesday 3rd November, our telephone service will be avaliable from 10am-3pm. 

Please contact us via the telephone to follow up on an enquiry that has been logged on askUCL, to raise a new enquiry and to receive advice on how to access UCL's student registry and support services.

UCL has published new step-by step guidance for what to do if you think you may have coronavirus.

You must stay at home and use UCL Connect to Protect if:

• you think you have coronavirus;
• you have tested positive for the virus;
• you are waiting for the results of a coronavirus test;
• or you have been contacted by NHS Track and Trace and asked to self-isolate.