Questions? askUCL

Student Enquiries Centre

The team at the Student Enquiries Centre can advise you how to complete many UCL processes and how to access the core services that UCL provides

Following government guidance regarding the coronavirus (COVID-19) outbreak, the Student Enquiries Centre has been closed. Students continue to have access to a wide range of support and you can still find out information, complete UCL processes and contact us in other ways.

  • Launch  askUCL to access the comprehensive and extensive database of Frequently Asked Questions (FAQs).
  • Use the self service option on Portico to print off a statement of student status or statement of award. 
  • Log an enquiry via as askUCL, our online student enquiries system, to ask a question or directions to a particular service. We are currently responding to enquiries between the hours of 9am-6pm and will be aim to provide you with a response within 5 working days. 
  • Current and alumni students can also contact us via our new telephone service

Student Enquiries Centre Telephone Service: 020 3108 8836.

Opening Hours of Telephone Service: 10am - 4pm on Mondays, Tuesday, Wednesdays and Fridays; 11am to 4pm on Thursdays.

Please note, on Tuesday 3rd November, our telephone service will be avaliable from 10am-3pm. 

Please contact us via the telephone to follow up on an enquiry that has been logged on askUCL, to raise a new enquiry and to receive advice on how to access UCL's student registry and support services.

UCL has published new step-by step guidance for what to do if you think you may have coronavirus.

You must stay at home and use UCL Connect to Protect if:

  • you think you have coronavirus;
  • you have tested positive for the virus;
  • you are waiting for the results of a coronavirus test;
  • or you have been contacted by NHS Track and Trace and asked to self-isolate.

The Student Enquiries Centre team value your feedback. Please complete this feedback form and tell us about your experience with our team.

Please give us your feedback

UCL Connect to Protect

mobile phone

UCL's new online reporting tool for students and staff to notify us if you think you may have coronavirus.

About the team

Team members talking

Find out who the Student Enquiries Centre team are, who we can suport and how we can support you.

Launch askUCL

askUCL logo

Can't find what you're looking for? Well, askUCL, our student enquiries portal is here to help.

Student status

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More about confirmation of student status and award, updating your details and more.

Services for third parties

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We can provide verification of student status and qualifications to various third parties

New students

Two friends in a study room

Here, you'll find information to help new students prepare for and settle in to uni life.

Pay your fees

Person using a debit card

Paying your fees doesn't need to be stressful. Here, we discuss the variety of ways in which you can pay your fees.


two people looking at a contract

We can provide you with transcripts confirming your acdaemic record with us should you need. 


Person signing a certificate

If you ever need to show certificates to future employers etc then we can get these printed for you.

Service charter

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Here we outline our commitment to you and our standards of service. 

Schengen Visa

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Find out more about Schengen Visas and whether you require one to study at UCL.

Council tax


Find out more about council tax, if you need to pay it and how to qualify for an exemption.


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