UCL 24/7 Student Support Line

Free, confidential support is available anytime, any day whilst you're abroad for a variety of professional or personal matters.

What is the UCL 24/7 Student Support Line? 

From time to time, everyone experiences situations that affect their general wellbeing. In recognition of this, UCL is pleased to introduce the 24/7 Student Support Line, designed to help all students complete their time at UCL successfully and allow them to meet their responsibilities both professionally and personally. It is available to students who may be overseas, such as UCL students who are studying abroad.   

Through the UCL 24/7 Student Support Line you can obtain practical information, resources and sign-posting to other services, as well as short-term counselling on a variety of topics. Information can be provided over the phone, via email, or by post. Short-term phone counselling, if appropriate, is also offered at a time convenient to you.   

The 24/7 Student Support Line is:  

  • Available 24 hours a day, 7 days a week, 365 days a year. At any time of the day or night, weekends, and over holidays, you will be able to speak with one of our professionals. 
  • Free. The service is paid for by UCL. 
  • Confidential. Although UCL will receive statistics on the number of people using the service and the issues that were raised, no personal, identifying information will be disclosed. No one at UCL will know that you have called, unless you choose to disclose this. 
  • An independent, impartial source of support. The line is completely independent and does not represent any organisation, including UCL. 

Support provided by the UCL 24/7 Student Support Line 

The UCL 24/7 Student Support Line can provide support on a wide range of work and personal issues.  

UCL 24/7 Student Support Line use a brief solution-focused therapy (BSFT) model. This is a short-term counselling approach which allows flexibility. It is evidence-based and has been shown to be effective and successful.

BSFT is proven to lead to a positive outcome for a wide variety of presenting issues and will be able to help with:

  • mild/moderate emotional distress, manifesting as stress, anxiety or low-level depression
  • assistance in the promotion of healthier self-care techniques to promote a healthier work-life balance and wellbeing
  • supporting students to deal with challenging life events
  • support around relationship/family issues

Contacting the UCL 24/7 Student Support Line

  • Call free from the UK: +44 (0) 808 238 0077
  • Call from outside the UK: 00353 1 518 0277

What to expect when you call

You will have three options - if you are looking to speak to someone in relation to:

  1. In the moment support, please press 1
  2. Legal or financial issues, please press 2
  3. Bullying, harassment and sexual misconduct, please press 3