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New Student Advice Helpdesks

15 September 2025–10 October 2025, 9:00 am–1:00 pm

Helpdesks at welcome week

Need to speak to an adviser about Fees, Accommodation, Admissions, IT, Visas, Enrolment or Funding? Speak to one of our UCL experts at our helpdesks. There's no need to make an appointment. Turn up, and we'll try our best to help with whatever problem you're facing.

Event Information

Open to

UCL students

Organiser

Student Welcome and Induction

Need online/remote help before 15 September?

If you need pre-enrolment support or have questions for the teams below, use askUCL (if you have your UCL credentials). Alternatively, check the team's webpages for contact details. 

Weekday Helpdesk Services 

Weekday Helpdesk Services (Mon-Fri, reduced service between 12-2PM)
HelpdeskLocationDatesTimings
IT HelpdeskBloomsbury South Quad Pop Up15–19 & 22–25 September9am – 5pm
26-Sep9am – 1pm
Accommodation HelpdeskBloomsbury South Quad Pop Up18–19 September9am – 5pm
Visa HelpdeskBloomsbury South Quad Pop Up15–19 & 22–25 September9am – 5pm
26-Sep9am – 1pm
Bloomsbury Jeremy Bentham Room29 September – 3 October & 6–9 October9am – 5pm
10-Oct9am – 1pm
Enrolment HelpdeskBloomsbury South Quad Pop Up15–19 & 22–25 September9am – 5pm
26-Sep9am – 1pm
Bloomsbury Jeremy Bentham Room29 September – 3 October & 6–9 October9am – 5pm
10-Oct9am – 1pm
UCL East Community Classroom Marshgate22 September- 24 September9am-12:30pm & 1:30-5.00pm
Admissions HelpdeskBloomsbury South Quad Pop Up15–19 & 22–25 September9am – 5pm
26-Sep9am – 1pm
Fees and Funding HelpdeskBloomsbury South Quad Pop Up15–19 & 22–25 September9am – 5pm
26-Sep9am – 1pm

Weekend Helpdesk Services

Weekend Helpdesk Services
HelpdeskLocationDatesTimings
IT HelpdeskBloomsbury South Quad Pop Up20–21 September10am – 4pm
Accommodation HelpdeskBloomsbury South Quad Pop Up20–21 September10am – 4pm
Visa HelpdeskBloomsbury South Quad Pop Up20–21 September10am – 4pm
Enrolment HelpdeskBloomsbury South Quad Pop Up20–21 September10am – 4pm
Admissions HelpdeskBloomsbury South Quad Pop Up20–21 September10am – 4pm
Fees and Funding HelpdeskBloomsbury South Quad Pop Up20–21 September10am – 4pm

 

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