Reset my password using a phone token

This guide shows you how to re-set your password using MyAccount on your phone.

Before you start

Make sure your phone is already registered with MyAccount.

You need to get a code sent to your mobile phone before you can reset your password.

  • Go to myaccount.ucl.ac.uk/resetpw.
  • Enter your UCL user ID. 
  • Enter the last five digits of your mobile number. 
  • Click 'Submit'
  • The form will change and you will receive a code on your mobile phone. 
  • Enter the code from your phone and your new chosen password following the guidelines for creating a strong password. 
  • Confirm your password and click ‘Submit’.

Your password has now been changed.