Report a problem with your building
The Estates team manages UCL’s buildings and infrastructure. To report a problem with your building, you will need to raise a service request with the Estates Customer Helpdesk.
Before you start
You will need:
- Your UCL username and password;
- UCL building name, floor level, room number where applicable; and
- Description of the service required.
- 1. Raise a service request
Make a service request in MyCampus
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- Make a service request in MyCampus, making sure that you include all the details requested above. Depending on the request more information could be useful in assessing how and when to fulfil the request.
- You'll be given some options to help the team identify the exact nature of the problem.
- The customer team will process your report, and update you with next steps.
- 2. If the problem is urgent
Please follow up the online form with a phone call:
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Call 020 7679 0000 (UCL ext. 30000) 8am to 5pm, Monday to Friday.
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