Report a problem with your building
The Estates team manages UCL’s buildings and infrastructure. To report a problem with your building, you will need to raise a service request with the Estates Customer Helpdesk.
Before you start
You will need:
- Your UCL username and password;
- UCL building name, floor level, room number where applicable; and
- Description of the service required.
- 1. Raise a service request
To raise a building issue or to request help from the Estates team:
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- Fill in a service request form, making sure that you include all the details requested above.
- The Estates customer team will process your report within 24 hours and send you a unique job reference number.
- 2. If the problem is urgent
Please follow up the online form with a phone call:
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Call 020 7679 0000 (UCL ext. 30000) 8am to 5pm, Monday to Friday.
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