Report a problem with your building

The Estates team manages UCL’s buildings and infrastructure. To report a problem with your building, you will need to raise a service request with the Estates Customer Helpdesk.

Before you start

You will need:

  • Your UCL username and password;
  • UCL building name, floor level, room number where applicable; and
  • Description of the service required.
1. Raise a service request

To raise a building issue or to request help from the Estates team: 

2. If the problem is urgent

Please follow up the online form with a phone call: