About PS Hub IT Services

Service

Service Description

Login issues

Supporting users with logging in to various UCL services e.g. Outlook and Portico

Password reset

Supporting users with new, forgotten, and expired passwords

Software troubleshooting

Supporting with the installation of UCL-provided software and ongoing troubleshooting, including Office 365

Hardware troubleshooting

Where possible, remotely providing basic support for hardware issues

Desktop@UCL Anywhere access

Supporting users with installation and usage of Citrix Receiver and the web client

Email alias change and creation

Creating appropriate friendly email addresses for users, as well as changing them if required

Shared mailbox creation and access

Creating Shared Mailboxes for departments, and assisting with ongoing usage

Distribution List creation and access

Creating Distribution Groups for departments, and assisting ongoing usage

VPN access and troubleshooting

Supporting the installation of UCL-provided VPN and any ongoing troubleshooting required

Portico access and support

Helping students to access Portico and areas within it

Merge duplicate accounts

Handling some parts of the merge process where a duplicate account has been created

S: Drive creation and access

Creating new shared folders, as well as allowing users to access them

Eduroam troubleshooting

Supporting users with the UCL-provided wireless internet service

Moodle troubleshooting and access

Supporting users with access and usage of the UCL-provided online learning service