About PS Hub IT Services
Service | Service Description |
Login issues | Supporting users with logging in to various UCL services e.g. Outlook and Portico |
Password reset | Supporting users with new, forgotten, and expired passwords |
Software troubleshooting | Supporting with the installation of UCL-provided software and ongoing troubleshooting, including Office 365 |
Hardware troubleshooting | Where possible, remotely providing basic support for hardware issues |
Desktop@UCL Anywhere access | Supporting users with installation and usage of Citrix Receiver and the web client |
Email alias change and creation | Creating appropriate friendly email addresses for users, as well as changing them if required |
Shared mailbox creation and access | Creating Shared Mailboxes for departments, and assisting with ongoing usage |
Distribution List creation and access | Creating Distribution Groups for departments, and assisting ongoing usage |
VPN access and troubleshooting | Supporting the installation of UCL-provided VPN and any ongoing troubleshooting required |
Portico access and support | Helping students to access Portico and areas within it |
Merge duplicate accounts | Handling some parts of the merge process where a duplicate account has been created |
S: Drive creation and access | Creating new shared folders, as well as allowing users to access them |
Eduroam troubleshooting | Supporting users with the UCL-provided wireless internet service |
Moodle troubleshooting and access | Supporting users with access and usage of the UCL-provided online learning service |
For a more extensive list of activities please visit the UCL task library, which we are working on adding to.
If you have any feedback or queries regarding these Professional Services Hub pages, please email psh.ci@ucl.ac.uk