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One Desk - IT Services

One Desk - IT Services is the first point of contact for all staff and students at UCL supporting computer hardware, software, IT account or other IT related issues. Support is available through a day service and an out of hours service, ensuring 24/7 cover for all IT queries. Our role is to work alongside our colleagues across the PS hub to provide a unified and collaborative professional services offering to UCL. By providing first line support, keeping an eye out for key service improvements, and delivering a compassionate and friendly service our team are able to improve the user experience of IT Services at UCL.

About One Desk - IT Services

Group of people

Key Services

Meet the Leadership Team

 

FAQs for Staff

Keyboard

Password Resets

VPN Access

Portico Guidance

FAQs for Student's

HPC

Portico user guides

Eduroam user guides

 

Visit us in person

Campus People

Weekly locations and times to visit us in person

If you have any feedback or queries regarding these Professional Services Hub pages, please email psh.ci@ucl.ac.uk

One Desk - IT SLAs

1 Day SLA2 Day SLA3 Day SLA4 Day SLA
AV (Priority): < 24 hoursMerge AccountsDesktop@UCLPrint@UCL
My Account - Password Resets

 

Approved Tableau AccessMailing Lists 
Portico (Enrollment)S Drive access/Creation
Software@UCL
Eduroam

Live@UCL 

  Alias file 
  Others 

Live Chat

Ideal for account and password queries

Start a chat with IT Services

You can now contact IT Services using our new Live Chat feature. Our Service Desk Analysts are available Monday to Friday, 9:00am to 5:00pm (UK time) to answer your IT questions and help with technical issues.

Self-Service Portal

Whatever your need, whether it's a request for help, to report an incident or request a new service, use the self-service portal. You can also view the status or update any of your open tickets logged with IT Services.

Access self-service portal 

Phone Support

Ideal for more complex queries (VPN, Desktop@UCL Anywhere, etc)

020 7679 5000 (internal 25000)

Weekdays: 8:30am to 5:30pm

Weekends, College Closures and Bank Holidays: 24 hours

Email Support

Where possible please email IT Services from your UCL email account. This will ensure emails from our incident logging system will reach you to confirm your ticket reference etc.

Email: itservices@ucl.ac.uk

We aim to respond to emails within one business day so emails should be for queries that do not require an immediate response.