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About PS Hub One Desk

Please see below a list of the services we provide and service descriptions.
One Desk - HR 

Enquiry Management

Answering queries received via emails and phone calls.

One Desk - AP 

Enquiry Management

Answering queries received via emails and phone calls.

One Desk - MyFinance 

Enquiry Management

Answering queries received via emails and phone calls.

One Desk - IT Services 

Enquiry management     

Answering queries received via email, live chat and phone calls.

One Desk - Switchboard 

Phone call management 

Managing UCL main switchboard – answering and transferring calls.

One Desk - Room Bookings 

Confirmation without external speaker

Approving ad-hoc bookings in centrally bookable space – No external Speaker.

Confirmation with external speaker

Approving ad-hoc bookings in centrally bookable space – External Speaker.

CMISGo administrator

Given access rights to departmental administrators.

CMISGo room administration 

Add new rooms to CMIS Go 

Portering  

Room layout or furniture request – only for ad-hoc bookings 

Booking Restricted rooms 

Book rooms that are restricted – only for ad-hoc bookings 

Room diaries 

Send weekly schedules to security 

Enquiry Management 

Answer queries received via Remedy and phone calls 

For a more extensive list of activities please visit the UCL task library, which we are working on adding to.

If you have any feedback or queries regarding these Professional Services Hub pages, please email psh.ci@ucl.ac.uk