Meet the PS Hub IT Services Leadership Team

TBC

Head of IT Services

TBC

If you have any feedback or queries regarding these Professional Services Hub pages, please email psh.ci@ucl.ac.uk

Get in touch

Live Chat

Ideal for account and password queries

Start a chat with IT Services

You can now contact IT Services using our new Live Chat feature. Our Service Desk Analysts are available Monday to Friday, 8:30am to 5:30pm (UK time) to answer your IT questions and help with technical issues.

Self-service portal

Whatever your need, whether it's a request for help, to report an incident or request a new service, use the self-service portal. You can also view the status or update any of your open tickets logged with IT Services.

Access self-service portal

Phone support

Ideal for more complex queries (VPN, Desktop@UCL Anywhere, etc)

020 7679 5000 (internal 25000)

Weekdays: 8:30am to 5:30pm

Weekends, College Closures and Bank Holidays: 24 hours

Email support

Where possible please email IT Services from your UCL email account. This will ensure emails from our incident logging system will reach you to confirm your ticket reference etc.

Email: itservices@ucl.ac.uk

We aim to respond to emails within one business day so emails should be for queries that do not require an immediate response.