UCL Learning Portfolio


Practising Conflict Handling
Course Description:

Building on the Introduction to Handling Conflict workshop, explore a range of different workplace conflict scenarios.

We will explore a range of different conflict scenarios that may be found in the UCL working environment and identify both good practice and not so good practice in dealing with these conflict situations. 

As an attendee, you will be encouraged to participate in the conflict scenarios. 

 This session will cover:

  • A range of conflict scenarios related to the UCL working environment
  • identifying “good practice” from the conflict scenarios
  • identifying “not so good practice” from the conflict scenarios
  • sharing with your colleagues what you have learned and what you will do differently when dealing with conflict within UCL.   

The sessions are planned to run:

  • Mon 01 Nov 14:30 – 16:00
  • Thu 18 Nov 14:30 – 16:00 

This will be a very practical workshop and will be limited to a maximum of 30 attendees.


By the end of this course you will be able to:

  • have observed/participated in a range of conflict-handling scenarios
  • have a better understanding of how to deal with conflict in the working environment
  • know what “good practice” looks like
  • be aware of what to avoid when handling conflict scenarios
Intended Audience:
All UCL Staff
Target Audience: UCL Staff only
28/02/2022 - 28/02/2022  (Enrol between 01/11/2021 and 21/02/2022) Enrol

14/03/2022 - 14/03/2022  (Enrol between 01/11/2021 and 07/03/2022) Enrol

Back to MyLearning Catalogue