Student and Registry Services


Portico support

You can report an issue by telephone on +44(0)20 7679 5000 (internal: 25000) or by email to itservices@ucl.ac.uk. The Helpdesk is open Monday - Friday 8.30am-5.30pm

The Portico helpdesk is the front line service to support users and resolve problems you may encounter when using the Portico system. The helpdesk team aim to respond to urgent issues within four working hours and general or non-urgent queries within one working day.

Please note that during peak periods such as late-September and October or early January, it can take a little longer to respond. If you have an urgent issue at these times, please telephone to bring it to the team's attention.

When contacting the helpdesk please provide the following information:

  • email subject line - try to summarise the nature of the problem, or identify the operational area in which you are working, ie, Assessment, Access, rather than simply Portico Problem
  • if you are having difficulties with a particular piece of functionality in Portico, please include the name of the option
  • if you are having trouble with a particular student's record, please include the student's number
  • when you send an email, you will receive an automatic reply which allocates your call an ID in the format IN01234567. Please use this number if you need to contact the helpdesk about your particular call.